Hybrid Medical Care & Accounts Coordinator

Reliable Respiratory; Williston (VT); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Reliable Respiratory in Williston, VT, is hiring a Customer Success Representative for a hybrid role with 2 days on site and 3 remote days. You will fulfill medical supply orders, verify insurance, and coordinate with referral sources and internal teams to ensure accurate, timely service.

The role emphasizes relationship-building with accounts, proactive problem-solving, and clear communication with patients and providers in a fast-paced environment.

Qualifications

• Bachelor’s Degree is required.
• 1 year of customer service experience.
• Eligibility to work in the United States without required future work authorization.

Responsibilities

• Manage assigned key accounts and serve as liaison between internal departments and external accounts.
• Build relationships and trust with Reliable Respiratory and its accounts.
• Assist with orders, insurance verification, and authorization processes to ensure accurate fulfillment.
• Upsell opportunities and manage cost disclosures with patients.

Skills

Communication

Customer Service

Decision Making

Problem Solving

Teamwork

Self-Motivated

Attention to Detail

Sense of Urgency

Time Management

Spanish Proficiency

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Reliable Respiratory in Williston, VT, is hiring a Customer Success Representative for a hybrid role with 2 days on site and 3 remote days. You will fulfill medical supply orders, verify insurance, and coordinate with referral sources and internal teams to ensure accurate, timely service.

The role emphasizes relationship-building with accounts, proactive problem-solving, and clear communication with patients and providers in a fast-paced environment.