Hybrid Customer Success Manager - Retention & Growth

Vector Solutions; Cincinnati (OH); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Friendly environment

Benefits package

401(k) plan

Work-life balance

Referral program

Tuition reimbursement

Pet insurance

Wellness discount program

Gym/Wellness membership

Company social events

Employee resource groups

Philanthropic opportunities

Job summary

Vector Solutions is seeking a Customer Success Manager to cultivate and maintain strong client relationships for our AI-enabled performance platform. The role emphasizes adoption, retention, and proactive communication across a broad book of business, with responsibilities spanning implementation, reviews, and escalation as needed.

Hybrid position in Tampa or Cincinnati with travel up to 10%. Ideal candidates have 3–5 years in customer-facing roles, strong presentation and communication skills,

Qualifications

• Self-managed, proactive professional capable of handling multiple accounts.
• Excellent interpersonal skills to develop strong client relationships.
• Proficient with Microsoft Office and Salesforce CRM.
• Confidently present ideas to clients and executives.
• Strong problem-solving and proactive issue resolution skills.
• Clear written and verbal communication and presentation abilities.
• Travel up to 10% as needed.
• Bachelor’s degree preferred; 3–5 years in customer-facing roles.

Responsibilities

• Drive retention and expansion by advising customers to ensure platform adoption.
• Serve as primary contact for administrators within your book of business.
• Conduct regular business reviews to monitor progress against goals.
• Communicate platform updates and best practices to customers.
• Identify product issues and retention risks and escalate as needed.
• Host webinars and office hours to share best practices.
• Maintain knowledge center articles with cross-functional teams.
• Provide product demonstrations and assist junior members as needed.

Skills

Interpersonal skills

Presentation skills

Time management

Self-management

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Salesforce CRM

Job description

Vector Solutions is seeking a Customer Success Manager to cultivate and maintain strong client relationships for our AI-enabled performance platform. The role emphasizes adoption, retention, and proactive communication across a broad book of business, with responsibilities spanning implementation, reviews, and escalation as needed.

Hybrid position in Tampa or Cincinnati with travel up to 10%. Ideal candidates have 3–5 years in customer-facing roles, strong presentation and communication skills,