Hybrid Customer Success Manager - Build Lasting Partnerships

Honeywell INC.; Manchester (NH); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Paid time off

Job summary

Honeywell in Manchester, NH is seeking a Customer Success Manager to support customer experience and drive high satisfaction. You will work hybrid from our Manchester, NH location and report to the General Manager, building relationships to understand needs and ensure successful outcomes with Honeywell products and services.

You will focus on retention, loyalty, and overall satisfaction, collaborating across teams to resolve issues and improve service delivery.

Qualifications

• 6+ years in customer success, customer experience, or related roles.
• Strong knowledge of customer success management principles and best practices.
• Proficiency with CRM tools and data analysis to monitor health and satisfaction.
• Experience collaborating with cross-functional teams to resolve issues.

Responsibilities

• Develop and maintain strong relationships with customers to understand goals and challenges.
• Collaborate with cross-functional teams to ensure customer needs are met and issues are resolved promptly.
• Monitor customer health metrics and address potential risks to satisfaction.

Skills

Customer success management

CRM usage

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in Business Administration / Marketing or related field

Tools

CRM software

Data analysis tools

Job description

Honeywell in Manchester, NH is seeking a Customer Success Manager to support customer experience and drive high satisfaction. You will work hybrid from our Manchester, NH location and report to the General Manager, building relationships to understand needs and ensure successful outcomes with Honeywell products and services.

You will focus on retention, loyalty, and overall satisfaction, collaborating across teams to resolve issues and improve service delivery.