Hybrid Customer Success Center Leader

Northeast Bank; Lewiston (ME); Hybrid; USD 75,000 - 100,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive compensation and benefits

Job summary

Northeast Bank is seeking a Customer Success Center Manager in Lewiston, ME. This full-time role leads the front-line team delivering exceptional service via phone and digital channels, with responsibility for growth in consumer and business deposits and deeper customer relationships.

The position emphasizes operational excellence, fraud awareness, and omnichannel service across online account opening and digital banking platforms, with a senior escalation role for complex issues.

Qualifications

• 3+ years of Call Center/Customer Experience management experience.
• Solid knowledge of banking products and growth strategies.
• Proven leader who can inspire, motivate, and develop a sales and service team.
• Excellent communication, interpersonal, organizational, time management, and presentation skills.
• Self-starter who can prioritize responsibilities and adapt to change.
• Ability to teach and foster development in others.

Responsibilities

• Establish sales strategies and coaching practices to uncover customer needs and solutions.
• Achieve Customer Success Center sales and service goals including deposit growth and customer retention.
• Lead proactive outbound campaigns to retain deposits and expand relationships.
• Promote a sales and service culture aligned with Bank objectives.
• Oversee onboarding and ongoing engagement of customers across digital channels.
• Coach team members on communication techniques to build trust and relationships.

Skills

Call Center Management

Customer Experience leadership

Communication skills

Adaptability

People development

Education

Bachelor’s degree in business administration, finance, or related field

Job description

Northeast Bank is seeking a Customer Success Center Manager in Lewiston, ME. This full-time role leads the front-line team delivering exceptional service via phone and digital channels, with responsibility for growth in consumer and business deposits and deeper customer relationships.

The position emphasizes operational excellence, fraud awareness, and omnichannel service across online account opening and digital banking platforms, with a senior escalation role for complex issues.