Hybrid Customer Success Associate - Frontline Support

RTI Redtail Technology, Inc; Omaha (NE); Hybrid; USD 28,474 - 40,735; Full time

Benefits offered by this job

Health, dental, and vision coverage on day one

401(k) plan with employer match

Paid parental leave

Pet benefits

Student loan repayment assistance

Job summary

RTI Redtail Technology, Inc is looking for a Customer Success Associate to provide frontline support to clients through phone, chat, and case channels. The role emphasizes client communication, troubleshooting workflows, and maintaining thorough documentation.

Located in Omaha, Nebraska, this hybrid position requires on-site work three or more days a week. Candidates should have strong communication skills and a commitment to ensuring client satisfaction.

Qualifications

• Ability to manage multiple tasks in a fast-paced environment.
• Preferably prior customer service or technology support experience.
• Less than one year of experience in a similar role.

Responsibilities

• Serve as a frontline point of contact for client inquiries.
• Provide training and guidance to clients.
• Troubleshoot workflows and platform navigation issues.
• Maintain clean and complete case documentation.
• Identify opportunities to simplify client workflows.

Skills

Strong verbal and written communication skills

Attention to detail

Problem-solving skills

Organizational skills

Time-management skills

Education

High-school education; bachelor’s degree preferred

Job description

RTI Redtail Technology, Inc is looking for a Customer Success Associate to provide frontline support to clients through phone, chat, and case channels. The role emphasizes client communication, troubleshooting workflows, and maintaining thorough documentation.

Located in Omaha, Nebraska, this hybrid position requires on-site work three or more days a week. Candidates should have strong communication skills and a commitment to ensuring client satisfaction.