Hybrid Customer Success Associate — Tech Support & Training

Orion Advisor Technology; Omaha (NE); Hybrid; USD 28,474 - 40,735; Full time

Benefits offered by this job

Health coverage from day one

401(k) plan with employer match

Paid parental leave

Pet benefits, including insurance

Student loan repayment assistance

Job summary

Orion Advisor Technology in Omaha seeks a Customer Success Associate to provide frontline support for client inquiries across phone, chat, and case channels. This hybrid role prioritizes effective communication and problem-solving, ensuring a reliable support experience for clients. Successful candidates will manage tasks in a fast-paced environment and possess at least a high school diploma, with customer service experience preferred. The salary range is $20.67 - $29.57 per hour, with a robust benefits package from day one.

Qualifications

• Strong verbal and written communication skills in client interactions.
• Ability to manage multiple tasks in a fast-paced environment with attention to detail.
• Prior customer service or technology support experience preferred.

Responsibilities

• Serve as a frontline point of contact for client inquiries across phone, chat, and case channels.
• Provide clear training and guidance to clients on workflows.
• Troubleshoot entry-level workflows, platform navigation issues, and feature questions.

Skills

Verbal communication skills

Written communication skills

Problem-solving skills

Organizational skills

Time-management skills

Education

High school diploma

Bachelor's degree preferred

Job description

Orion Advisor Technology in Omaha seeks a Customer Success Associate to provide frontline support for client inquiries across phone, chat, and case channels. This hybrid role prioritizes effective communication and problem-solving, ensuring a reliable support experience for clients. Successful candidates will manage tasks in a fast-paced environment and possess at least a high school diploma, with customer service experience preferred. The salary range is $20.67 - $29.57 per hour, with a robust benefits package from day one.