Coord, Customer Service

Smurfit Westrock; Mesquite (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision coverage

Employee stock purchase program

Tuition reimbursement

Wellness programs

Job summary

Smurfit Westrock is seeking a Customer Service Coordinator who will serve as the critical liaison between customers, sales, and operations. You will manage ongoing relationships, process orders, and monitor delivery requirements while leveraging knowledge of products, logistics, and inventory management.

In this role, you will lead projects, mentor junior team members, and support quality initiatives. WestRock emphasizes a learning culture with opportunities for growth and a strong commitment to

Qualifications

• 5+ years of customer service experience in a manufacturing environment preferred.
• Strong communication, collaboration, and problem-solving skills.
• Ability to manage multiple systems and support processes end-to-end.
• Willingness to travel occasionally to Blue Springs location.

Responsibilities

• Represent WestRock and serve as liaison between customers, sales, and operations.
• Manage customer relationships, process orders, and respond to inquiries.
• Produce reports and provide pricing and project setup support.
• Coordinate with teams to ensure on-time deliveries and production planning.

Skills

Customer service

Communication

Problem solving

Time management

Organizational skills

Team player

Independent work

Travel flexibility

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

CSR

Customer Service Coordinator – you will represent WestRock and serve as a critical liaison between customers, sales, and operations teams. You will be the first point of contact for customers, setting the tone for the WestRock experience.

In this role, you will manage ongoing relationships with multiple customers and sales teams while leveraging your knowledge of products, logistics, production planning, and inventory management. You may also take the lead on broader or more complex projects and provide guidance and training to junior team members.

At WestRock, you will be empowered to grow and develop through a strong culture of learning, equipping you with the tools needed to perform at your best and deliver exceptional customer service.

How You Will Impact WestRock

• Represent WestRock’s values and deliver excellent service in every interaction
• Facilitate quotes and provide pricing support
• Create new item specifications and manage project setups
• Manage customer accounts by processing orders and inquiries, reviewing production demand, and ensuring delivery requirements are met
• Proactively monitor order activity and inventory levels, identifying and communicating potential issues
• Coordinate outside purchases for services and materials related to customer projects
• Produce customized reports and share relevant data with customers
• Support quality initiatives by documenting customer issues and partnering with the Quality Manager to research and resolve concerns

What You Need To Succeed

• High school diploma or GED required (Associate or Bachelor’s degree preferred)
• 5+ years of customer service or related experience, preferably in a manufacturing environment
• Broad knowledge of operational procedures and systems
• Strong mentoring and coaching abilities, with a willingness to take on additional responsibilities
• Customer-focused mindset with a commitment to delivering excellent service
• Excellent communication, collaboration, and problem-solving skills
• Eagerness to learn and grow within your area of expertise
• Strong organizational and time management skills
• Ability to thrive in a fast-paced, team-oriented environment
• Ability to work independently with minimal supervision
• Proficiency in navigating multiple systems
• Flexibility to travel occasionally to the Blue Springs location

What We Offer

• A values-driven culture rooted in integrity, respect, accountability, and excellence
• Comprehensive training and ongoing professional development opportunities
• Competitive compensation based on experience and potential
• Career growth with a global packaging leaderCommitment to sustainability, safety, and inclusion
• Generous benefits starting on day one, including:
• 401(k) with company match
• Medical, dental, and vision coverage
• Employee stock purchase program
• Tuition reimbursement
• Wellness programs

About WestRock

WestRock (NYSE: WRK) partners with customers to deliver innovative paper and packaging solutions that drive success in the marketplace. With approximately 50,000 team members across more than 320 locations worldwide, WestRock serves customers in North America, South America, Europe, Asia, and Australia.

Learn more at www.westrock.com.

WestRock is an Equal Opportunity Employer committed to creating and maintaining a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.