Coord, Customer Service

Smurfit-Westrock; Mesquite (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision coverage

Employee stock purchase program

Tuition reimbursement

Wellness programs

Competitive compensation based on exp.

Job summary

WestRock is seeking a Customer Service Coordinator to act as the liaison between customers, sales, and operations. You will manage ongoing relationships, handle orders, and monitor production demand to ensure on-time delivery.

You will leverage knowledge of products, logistics and inventory management, while guiding junior team members and driving continuous improvement. This role offers growth in a global packaging leader with robust benefits.

Qualifications

• High school diploma or GED; associate or bachelor's degree preferred.
• 5+ years in customer service, preferably in manufacturing.
• Knowledge of production planning and inventory management.
• Strong communication, collaboration and problem-solving skills.
• Willingness to travel to Blue Springs location occasionally.

Responsibilities

• Represent WestRock and deliver excellent service in every interaction.
• Facilitate quotes and pricing support.
• Create new item specifications and manage project setups.
• Manage customer accounts by processing orders and inquiries.
• Review production demand and ensure delivery requirements.
• Monitor order activity and inventory levels; identify issues.
• Coordinate outside purchases for services and materials.
• Produce customized reports and share data with customers.
• Support quality initiatives with the Quality Manager to resolve concerns.

Skills

Communication

Teamwork

Problem solving

Mentoring

Operations knowledge

Time management

Independence

System navigation

Travel flexibility

Education

High school diploma

Associate/Bachelor's degree preferred

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

CSR

As a Customer Service Coordinator, you will represent WestRock and serve as a critical liaison between customers, sales, and operations teams. You will be the first point of contact for customers, setting the tone for the WestRock experience.

In this role, you will manage ongoing relationships with multiple customers and sales teams while leveraging your knowledge of products, logistics, production planning, and inventory management. You may also take the lead on broader or more complex projects and provide guidance and training to junior team members.

At WestRock, you will be empowered to grow and develop through a strong culture of learning, equipping you with the tools needed to perform at your best and deliver exceptional customer service.

How You Will Impact WestRock

• Represent WestRock's values and deliver excellent service in every interaction
• Facilitate quotes and provide pricing support
• Create new item specifications and manage project setups
• Manage customer accounts by processing orders and inquiries, reviewing production demand, and ensuring delivery requirements are met
• Proactively monitor order activity and inventory levels, identifying and communicating potential issues
• Coordinate outside purchases for services and materials related to customer projects
• Produce customized reports and share relevant data with customers
• Support quality initiatives by documenting customer issues and partnering with the Quality Manager to research and resolve concerns

What You Need to Succeed

• High school diploma or GED required (Associate or Bachelor's degree preferred)
• 5+ years of customer service or related experience, preferably in a manufacturing environment
• Broad knowledge of operational procedures and systems
• Strong mentoring and coaching abilities, with a willingness to take on additional responsibilities
• Customer-focused mindset with a commitment to delivering excellent service
• Excellent communication, collaboration, and problem-solving skills
• Eagerness to learn and grow within your area of expertise
• Strong organizational and time management skills
• Ability to thrive in a fast-paced, team-oriented environment
• Ability to work independently with minimal supervision
• Proficiency in navigating multiple systems
• Flexibility to travel occasionally to the Blue Springs location

What We Offer

• A values-driven culture rooted in integrity, respect, accountability, and excellence
• Comprehensive training and ongoing professional development opportunities
• Competitive compensation based on experience and potential
• Career growth with a global packaging leader
• Commitment to sustainability, safety, and inclusion
• Generous benefits starting on day one, including:
  • 401(k) with company match
  • Medical, dental, and vision coverage
  • Employee stock purchase program
  • Tuition reimbursement
  • Wellness programs

About WestRock

WestRock (NYSE: WRK) partners with customers to deliver innovative paper and packaging solutions that drive success in the marketplace. With approximately 50,000 team members across more than 320 locations worldwide, WestRock serves customers in North America, South America, Europe, Asia, and Australia.

Learn more at www.westrock.com.

WestRock is an Equal Opportunity Employer committed to creating and maintaining a diverse and inclusive workplace.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.