Hybrid Customer Service Specialist (Notary/UCC)

State of Minnesota; Saint Paul (MN); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Hybrid schedule after six-month probab

Job summary

State of Minnesota’s Secretary of State Office seeks a Customer Services Specialist-Intermediate for the Uniform Commercial Code (UCC) and Notary Services Division in Saint Paul. The role emphasizes delivering high-quality customer service to legal and banking professionals and the public, handling lien filings and notary processes.

You will respond to inquiries by phone, email, and mail; perform data entry; review filings; and ensure compliance with Minnesota statutes.

Qualifications

• Customer service principles and ability to identify customer needs.
• Ability to explain laws, rules, and procedures to diverse audiences.
• Word processing and data entry across formats (MS Office, databases, Internet).
• Writing skills for written responses to customers.
• Mathematical ability for balance verifications and payments.

Responsibilities

• Process lien search and copy requests in MN Lien Database.
• Assist notary and UCC information queues with status, fees, and services.
• Perform legal review, data entry, and imaging of filings per Minnesota statutes.

Skills

Customer service

Data entry

Communication skills

English proficiency

Notary processes knowledge

Tools

Microsoft Office

Email & web applications

Job description

State of Minnesota’s Secretary of State Office seeks a Customer Services Specialist-Intermediate for the Uniform Commercial Code (UCC) and Notary Services Division in Saint Paul. The role emphasizes delivering high-quality customer service to legal and banking professionals and the public, handling lien filings and notary processes.

You will respond to inquiries by phone, email, and mail; perform data entry; review filings; and ensure compliance with Minnesota statutes.