Customer Svcs Specialist Int

State of Minnesota; Saint Paul (MN); Hybrid; USD 29.000 - 39.000; Vollzeit

Benefits dieser Stelle

Hybrid schedule after six-month probab

Zusammenfassung

State of Minnesota’s Secretary of State Office seeks a Customer Services Specialist-Intermediate for the Uniform Commercial Code (UCC) and Notary Services Division in Saint Paul. The role emphasizes delivering high-quality customer service to legal and banking professionals and the public, handling lien filings and notary processes.

You will respond to inquiries by phone, email, and mail; perform data entry; review filings; and ensure compliance with Minnesota statutes.

Qualifikationen

• Customer service principles and ability to identify customer needs.
• Ability to explain laws, rules, and procedures to diverse audiences.
• Word processing and data entry across formats (MS Office, databases, Internet).
• Writing skills for written responses to customers.
• Mathematical ability for balance verifications and payments.

Aufgaben

• Process lien search and copy requests in MN Lien Database.
• Assist notary and UCC information queues with status, fees, and services.
• Perform legal review, data entry, and imaging of filings per Minnesota statutes.

Kenntnisse

Customer service

Data entry

Communication skills

English proficiency

Notary processes knowledge

Tools

Microsoft Office

Email & web applications

Jobbeschreibung

Working Title: Customer Svcs Specialist Int

Job Class: Customer Service Specialist, Intermediate

Agency: Secretary of State

• Job ID : 97507

• Location : St. Paul

• Telework Eligible : Yes; Hybrid schedule available after completion of six-month probationary period, if applicable

• Full/Part Time : Full-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 10/06/2026

• Closing Date : 10/12/2026

• Hiring Agency/Seniority Unit : Secretary of State / Secretary of State-AFSCME

• Division/Unit : Secretary of State / Uniform Comm Code

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Friday

• Travel Required : No

• Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : Business Services

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Office of the Minnesota Secretary of State (OSS) is seeking to fill a Customer Services Specialist-Intermediate position for our Uniform Commercial Code (UCC)/Notary Services Division at our First National Bank Building Location in Saint Paul, MN.

This position provides a high level of customer service to diverse groups of people including legal and banking professionals, corporate service and government agencies, and the public. They will perform all phases of the lien filings and searches and serve as the direct contact for UCC and notary by responding to a wide range of inquiries by phone, email, and postal mail, giving true and correct information in a professional, efficient, and timely manner.

Responsibilities include but are not limited to:

• Process, or provide for the processing of, Search and Copy requests for lien records in the MN Lien Database.

• Assist customers who call the notary and UCC public information queues by communicating order status, fees, forms, and available services clearly and consistently.

• Perform legal review, data entry, and imaging of UCC, CNS, and Tax Lien filings, ensuring filings are compliant with Minnesota statutes and data is entered timely and accurately.

• Process, or provide for the processing of, MN notary public applications, including review, processing, mailing, and managing the notary public database in compliance with Minnesota statutory requirements.

• Maintain positive interpersonal relationships with all staff, supervisors, and customers, and participate in OSS’s mission, vision, initiatives, and strategies.

Minimum Qualifications

• Customer service practices and principles sufficient to identify each customer's needs, deliver effective support showing common courtesy, interest in positive problem solving, empathy, and the ability to organize ideas logically.

• Demonstrated ability to explain laws, rules, regulations, standards, policies, and procedures to customers and individuals from diverse backgrounds and cultures.

• Word processing knowledge and skill sufficient to accurately process customer filings, prepare and retrieve data in a variety of formats such as Microsoft Office, proprietary software, and the Internet.

• Writing skills sufficient to prepare written responses while communicating with internal and external customers.

• Math skills sufficient to perform copy by number tasks, verify balances and payments.

• Proficient data entry skills to preview, enter and proofread with speed and accuracy.

• Ability to understand, speak, read, and write English sufficient to perform the job duties described above.

Preferred Qualifications

• Human relations skills sufficient to work effectively in a team environment and independently establish effective working relationships with various departments and staff.

• One (1) year or more providing customer service in a fast-paced call center environment.

• Experience with MN Statutes, rules, and regulations governing UCC, CNS and lien filings and searches.

• Experience managing confidential data processing applications.

• Knowledge of MN statutes 357, 358, & 359 regarding Notary Publics.

• Advanced skills in Microsoft Office Suite products sufficient to independently develop, format, and modify a variety of correspondence, documents, records, reports, and forms, using proper business English, spelling, punctuation, and grammar.

• Public relations skills sufficient to manage difficult and/or impatient clientele.

Physical Requirements

• This position may involve light physical activity such as lifting or moving items with assistance or tools.

• Physical demands (e.g., lifting, standing, sitting, pulling) sufficient to stock public counter supplies such as forms, booklets, and pamphlets.

• Position may include walking to and from the counter and remaining seated or standing for up to three hours, with or without assistance.

Additional Requirements

It is the policy of the Office of the Secretary of State that all candidates submit a background investigation prior to employment. The background check may consist of the following components:

SEMA4 Records Check

Criminal History Check

Employment Reference Check

Minnesota Bureau of Criminal Apprehension

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [e-mail] . Please indicate what assistance is needed.