Hybrid Customer Service Specialist — Ensure On-Time Delivery

Wieland North America, Inc; Parsippany-Troy Hills (NJ); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Disability, 5

401(k) with company match

Paid vacation & holidays

Growth opportunities

Job summary

Wieland North America, Inc is seeking a Customer Service Representative in Parsippany, NJ. This hybrid role supports the full order-to-delivery cycle, builds strong customer relationships, and coordinates with internal teams to ensure accurate quotes and on-time shipments.

You will manage inquiries, enter orders, process RMAs, review records for accuracy, and strive to meet booking and billing targets. Excellent communication, math skills, and attention to detail are essential.

Qualifications

• Customer-focused attitude and orientation.
• Superior verbal and written communication skills.
• Unshakeable dedication to on-time delivery of products and services.
• Basic math including unit conversion and fractions to decimals.
• Strong time management and organizational skills.

Responsibilities

• Maintain strong customer relationships through courteous, honest, and trustworthy communication.
• Have a complete understanding of all products and services provided by Wieland Metal Services.
• Order entry and acknowledgment with customer; thorough follow-up before and after delivery.
• Provide quotes, terms, and pricing as required by leadership.
• Research and resolve product/service issues to ensure satisfaction.
• Coordinate with internal personnel to fulfill orders.
• Aim to meet booking and billing targets for assigned accounts.
• Initiate RMAs as needed and assist in the process.

Skills

Customer focus

Communication skills

Attention to detail

Time management

Problem-solving

Adaptability

Math skills

Tools

MS Office (Excel)

Sales tools/CRM

Job description

Wieland North America, Inc is seeking a Customer Service Representative in Parsippany, NJ. This hybrid role supports the full order-to-delivery cycle, builds strong customer relationships, and coordinates with internal teams to ensure accurate quotes and on-time shipments.

You will manage inquiries, enter orders, process RMAs, review records for accuracy, and strive to meet booking and billing targets. Excellent communication, math skills, and attention to detail are essential.