Senior Customer Success & Solutions Specialist

Wieland Group; Parsippany-Troy Hills (NJ); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Benefits from Day 1

401(k) with match

Paid vacation and holidays

Wellness programs

Job summary

Wieland is a global copper and copper alloy manufacturer, processing, and distribution leader seeking a Sr. Customer Service Representative in Parsippany, NJ.

The role focuses on delivering superior service from order inception to delivery, with hybrid onsite work and strong opportunities for growth within a large, diversified metals company. The CSR will deepen product knowledge, proactively address customer needs, manage complex issues, and collaborate across departments to ensure timely and

Qualifications

• Customer-focused attitude and ability to communicate effectively.
• Strong judgement and decision-making skills.
• Proven ability to deliver on-time product/service delivery.

Responsibilities

• Foster long-term relationships with customers through proactive communication.
• Maintain expert knowledge of products/services and provide guidance.
• Investigate and resolve complex product/service issues across departments.
• Coordinate orders and processes to ensure seamless execution.
• Aim to exceed booking and billing targets while growing key accounts.
• Lead RMA processes and handle returns efficiently.
• Respond promptly to all customer communications and build trust.
• Support revenue growth through value-added service and guidance.
• Mentor less experienced team members on account management.

Skills

Customer focus

Communication skills

Time management

Attention to detail

MS Excel

Relationship building

Education

Business education preferred

Tools

MS Office

CRM software

Job description

Wieland is a global copper and copper alloy manufacturer, processing, and distribution leader seeking a Sr. Customer Service Representative in Parsippany, NJ.

The role focuses on delivering superior service from order inception to delivery, with hybrid onsite work and strong opportunities for growth within a large, diversified metals company. The CSR will deepen product knowledge, proactively address customer needs, manage complex issues, and collaborate across departments to ensure timely and