Hybrid Customer Service & Sales Support Specialist

D.B. Roberts; Wilmington (MA); Hybrid; USD 30,000 - 33,000; Full time

Job summary

DB Roberts is seeking a Customer Service Representative to support the Inside Sales Staff and Branch Management, handling order entry, reporting, backlog reviews and spreadsheet tasks. The role emphasizes high-level service to customers and collaboration with the branch team to grow relationships with customers and suppliers.

Ideal candidates have an associate degree or 1–2 years of related experience, and strong skills in Excel, Outlook, and Word, with a focus on multitasking and organization.

Qualifications

• A Customer Service Representative needs an associate degree or 1-2 years of progressively responsible experience in an office or related customer service environment, or an equivalent combination of education and experience.
• Excellent interpersonal and communication skills, strong organizational ability, and multitasking capability are essential.
• Advanced knowledge of Excel, Outlook and Word is required, along with proficient customer service practices and standard office procedures.

Responsibilities

• Provide essential support for inside sales staff and branch management.
• Handle order entry, backlog review, reporting, and spreadsheet administration.
• Collaborate with the inside team to deliver high levels of service to customers and suppliers.
• Support branch administrative needs and back up the sales team as needed.
• Strive for On-Time delivery targets and contribute to process improvements.

Skills

Interpersonal communication

Multitasking

Organization

Customer service

Education

Associate degree / 1-2 years experience

Tools

Excel

Outlook

Word

Job description

DB Roberts is seeking a Customer Service Representative to support the Inside Sales Staff and Branch Management, handling order entry, reporting, backlog reviews and spreadsheet tasks. The role emphasizes high-level service to customers and collaboration with the branch team to grow relationships with customers and suppliers.

Ideal candidates have an associate degree or 1–2 years of related experience, and strong skills in Excel, Outlook, and Word, with a focus on multitasking and organization.