Hybrid Customer Service & Orders Specialist

Watts Water; Menomonee Falls (WI); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Watts Water is seeking a Customer Service Representative to manage orders, provide timely updates, handle returns, and support customers and sales teams. The CSR collaborates with Operations and Quality to resolve issues and improve service levels.

The role starts onsite in Menomonee Falls, WI and transitions to a hybrid schedule (2 days remote / 3 days in office). Qualifications include 3+ years in fast-paced customer service, 2+ years in or supporting a manufacturing environment, and solid

Qualifications

• High school diploma or equivalency.
• 3+ years of experience working in a fast-paced customer service environment.
• 2+ years of experience working in or supporting a manufacturing environment.
• Intermediate knowledge of Microsoft Office.
• Familiarity navigating the internet and working with information on websites.
• Polished phone etiquette.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures.

Responsibilities

• Respond to customer inquiries regarding product and order information, pricing and website/web tools assistance.
• Resolve service, warranty or technical problems within established authority.
• Process incoming and replacement orders, credits memos, returns and invoices.
• Process order expedite requests from sales representatives and customers.
• Work closely with production teams to meet customer deadlines.
• Execute order changes, partial shipment requests and cancellations.
• Assist with tracking shipments and provide freight-related information.
• Promote customer service excellence and positivity.
• Lead process improvements that improve customer experience.
• Take on additional projects as assigned by leadership.

Skills

Customer service

Phone etiquette

Communication

Problem solving

Education

High School Diploma

Associate's degree

Tools

Microsoft Office

Job description

Watts Water is seeking a Customer Service Representative to manage orders, provide timely updates, handle returns, and support customers and sales teams. The CSR collaborates with Operations and Quality to resolve issues and improve service levels.

The role starts onsite in Menomonee Falls, WI and transitions to a hybrid schedule (2 days remote / 3 days in office). Qualifications include 3+ years in fast-paced customer service, 2+ years in or supporting a manufacturing environment, and solid