Hybrid Customer Service Specialist

Pentair; Delavan (WI); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Paid sick time

Medical, Dental, and Vision Insurance

401(k)

Up to 5% 401K match starting day one

Health savings account

Life insurance

Paid time off

Prescription drug insurance

Tuition reimbursement

Job summary

Pentair seeks a Customer Service Representative to join the Delavan, WI team. Provide world class service, process requests promptly, and support revenue growth. Build sustainable processes to improve customer care; anticipate solutions for sales opportunities.

You will coordinate with internal departments and manage orders, ensuring timely responses and strong cross-functional collaboration for optimal customer satisfaction.

Qualifications

• Excellent customer service and soft skills.
• Strong organizational, written and verbal communication skills.
• Ability to prioritize, exercise good judgement, handle multiple tasks, meet deadlines, attention to detail and work under pressure.
• Must be able to respond to the needs of our distributors and customers in a timely manner.
• Proficient in MS Office Products.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Demonstrates integrity and ethical standards.
• Associates degree in a related field. Bachelor’s Degree preferred.
• 1-3 years of experience in claims department/customer service.
• SAP experience preferred but not required.

Responsibilities

• Coordinate internal activities and external customers’ expectations to ensure Legendary Customer Service.
• Primary contact for Pentair Distribution and Sales Network.
• Provide day-to-day problem resolution; effectively communicating by telephone and email.
• Managing incoming email and providing timely responses within 24 hours or less.
• Coordinate information between customers and internal departments (Engineering, Purchasing, Scheduling, Production Planning and Logistics) to meet customer expectations.
• Work with internal management & personnel to expedite orders at customer’s request.
• Work closely with logistics relative to delivery instructions and expediting. Assist with booking of containers.
• Strong working relationship and interface with cross-functional departments.
• Be attentive to phone calls, ensuring sufficient coverage at all times.
• Perform other tasks and duties as assigned.

Skills

Customer service

Organization

Communication

MS Office

Interpersonal skills

Integrity

Education

Associate degree

Bachelor’s degree preferred

Tools

SAP

MS Office

Job description

Pentair seeks a Customer Service Representative to join the Delavan, WI team. Provide world class service, process requests promptly, and support revenue growth. Build sustainable processes to improve customer care; anticipate solutions for sales opportunities.

You will coordinate with internal departments and manage orders, ensuring timely responses and strong cross-functional collaboration for optimal customer satisfaction.