Customer Programs Advisor

Southern California Edison (SCE); Irwindale (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Employee development programs

Job summary

Southern California Edison (SCE) is seeking a Customer Programs Advisor to lead the implementation of customer programs focused on maximizing benefits and regulatory compliance. The role requires seven or more years in customer service or analytical roles, along with expertise in program development. The position operates in a hybrid work mode, linking on-site and remote work while supporting SCE's clean energy initiatives. Candidates should possess a Bachelor's degree in a relevant field. Come build a cleaner future with SCE.

Qualifications

• Seven or more years of experience supporting business operations.
• Two or more years experience providing customer program support.

Responsibilities

• Leads the implementation of customer programs and services.
• Communicates program trends to leadership.
• Interprets program reports to address red flags.
• Leads program-related activities with internal teams.
• Responsible for operational and regulatory compliance.
• Evaluates program efficiency metrics for improvements.
• Serves as a subject matter expert on program-related topics.

Skills

Customer service experience

Program development

Analytical skills

Project management

Education

Bachelor's degree in business, finance, engineering, management or related field

Job description

Join the Clean Energy Revolution

Become a Customer Programs Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll join our Program Design and Development team – a group of dynamic individuals with experience in clean energy, finance, and utility program development – to strengthen our program deployment and continuous improvement efforts. You'll collaborate with a group of subject matter experts and project managers to assess current customer programs and progress our strategic portfolio from concept to implementation to help realize our corporate clean energy aspirations (Countdown to 2045 | Edison International). Your role will be instrumental in driving SCE's electrification, energy management, and energy efficiency endeavors, overseeing pivotal aspects such as creating regulatory filings, ensuring best program practices, and creating customer value through effective program design.

Incident Management Team Expected Participation: Employees are expected to support emergency response and/or business continuity efforts, including readiness to serve on an Incident Management Team (IMT) when needed. Employees will participate in an on‑call rotation (approximately every four to six weeks) to support IMT activations during emergency events. IMT assignments may differ from an individual’s regular responsibilities.

As a Customer Programs Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

• Leads the implementation of customer programs and services, focusing on delivering maximum customer benefits, regulatory compliance and operational efficiency.
• Communicates emerging program trends and developments to leadership and senior individual contributors.
• Interprets program reports and dashboards and reviews customer feedback to address red flags, ensure timely escalation and identify opportunities for improvement.
• Leads program‑related activities with internal teams, external vendors, and/or stakeholders to ensure seamless integration of customer programs and services with utility operations and customer engagement.
• Responsible for operational and regulatory compliance requirements including reporting obligations and adherence to standard practices and protocols.
• Evaluates key program efficiency metrics and cost effectiveness reports to develop and implement improvements and communicate to stakeholders.
• Applies knowledge of industry trends and best practices and fosters collaboration for the advancement of programs.
• Serves as a subject matter expert for all program‑related topics, including development & delivery of training.
• Leads engagement activities to promote program‑related information at outreach events.
• A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

• Seven or more years of experience in a customer service, corporate, administrative, or analytical role supporting business operations.
• Two or more years experience providing customer program, service or project support.

Preferred Qualifications

• Experience in strategic planning, program development or related functions, particularly in areas related to electrification of transportation/buildings, energy efficiency, demand response, or income‑qualified utility programs.
• Bachelor’s degree or higher in business, finance, engineering, management, or related field.
• Knowledge and experience with regulatory policies, regulatory agencies (i.e., CPUC, California Air Resources Board, California Energy Commission, etc.), and/or electric utilities.
• Experience with quantitative risk analysis.
• Two or more years of project management experience.

Additional Information

• This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at [e-mail] or [phone] and select option 2.