Hybrid Customer Fulfillment Specialist

Tangle Teezer Ltd; Norwalk (CT); Hybrid; USD 45,000 - 60,000; Full time

Job summary

BIC World in Norwalk, CT is seeking a Customer Fulfillment Representative to support end-to-end order processing and delivery. You will manage orders in JDE and related systems, maintain master data, and resolve fulfillment issues working with Care, Sales, Distribution, and IT.

The role requires strong attention to detail, excellent organizational skills, and the ability to manage multiple priorities in a fast-paced environment; experience with ERP/EDI systems is a plus.

Qualifications

• College or university degree preferred; equivalent relevant experience may be considered.
• 1-3 years in Customer Service, Customer Fulfillment, Order Management, Supply Chain, or similar.
• Experience with ERP, EDI, and order-management systems is a plus.

Responsibilities

• Process and maintain customer orders in JDE and related systems, monitor order status, identify exceptions, and coordinate resolution of fulfillment issues.
• Maintain customer and master data across applicable systems.
• Process approved manual orders, no-charge orders, promotional transactions, and other customer-specific requirements.
• Review order, shipment, EDI, pricing, and invoice information to identify discrepancies and escalate as needed.
• Assist with fulfillment reporting, scorecards, system testing, process improvements, documentation, and cross-training initiatives.
• Collaborate with Customer Care, Supply Chain, Sales, Distribution, Credit, Pricing, IT, and other teams to keep orders moving through order-to-cash.
• Build knowledge across fulfillment processes and support onboarding/training as needed.

Skills

Attention to detail

Organizational skills

Prioritization

Problem-solving

Communication skills

Team collaboration

Education

College or university degree preferred; equivalent relevant experience may be considered.

Tools

JDE

EDI

MS Office

ERP systems

Job description

BIC World in Norwalk, CT is seeking a Customer Fulfillment Representative to support end-to-end order processing and delivery. You will manage orders in JDE and related systems, maintain master data, and resolve fulfillment issues working with Care, Sales, Distribution, and IT.

The role requires strong attention to detail, excellent organizational skills, and the ability to manage multiple priorities in a fast-paced environment; experience with ERP/EDI systems is a plus.