Senior Manager, US Customer Service & Supply Chain

Tangle Teezer Ltd

Norwalk (CT)

Hybrid

USD 150,000 - 190,000

Full time

5 days ago

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Job summary

BIC World in Norwalk, CT is seeking a Senior Manager, US Customer Service to lead the strategy, execution, and continuous improvement of Customer Care, Fulfillment, and Compliance for the US market with over $850 million in annual revenue.

You will partner with Sales, Planning, Logistics, Finance, IT and external service providers to deliver best-in-class service, optimize end-to-end Order-to-Cash, and drive cost reductions while enabling profitable growth.

Qualifications

10–12 years of leadership in customer service, supply chain, or operations.
Experience in a Consumer Packaged Goods organization.
Proven ability to lead cross-functional transformation.
Experience with third-party logistics and KPI governance.

Responsibilities

Develop and execute the U.S. customer service strategy aligned with Commercial and Supply Chain.
Lead Customer Care, Fulfillment, and Compliance teams to deliver best-in-class service.
Drive OTIF improvements, raise service levels, and reduce penalties.
Establish KPIs, governance, and accountability for objectives.
Lead ERP/WMS/TMS implementations and other tech-enabled changes.