Hybrid Customer Experience Architect

Placements24; Willows (CA); Hybrid; USD 43.000 - 55.000; Vollzeit

Benefits dieser Stelle

Comprehensive health benefits

Hybrid work arrangement

Career growth opportunities

Zusammenfassung

Placements24 is seeking a Customer Experience Manager to oversee the customer journey in Welkom, SA. You will design CX strategies, analyze feedback, and partner with marketing, sales, and support to optimize touchpoints.

This hybrid role blends in-office collaboration with remote flexibility, offering opportunities to lead cross-functional teams and drive loyalty through outstanding service.

Qualifikationen

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 4 years of experience in customer experience, customer service management, or a related role.
• Proven track record of developing and implementing successful customer experience strategies.
• Strong analytical and problem-solving skills, with the ability to interpret complex data.
• Excellent communication, interpersonal, and presentation skills.
• Experience with CRM software and customer feedback platforms.
• Ability to work effectively in both an office environment and remotely in Welkom, Free State.
• Leadership qualities with experience in managing cross-functional teams.
• A customer-centric mindset and a passion for delivering outstanding service.

Aufgaben

• Develop and implement customer experience strategies aligned with business goals.
• Gather and analyze customer feedback through surveys, reviews, and direct interactions.
• Identify key drivers of customer satisfaction and dissatisfaction, and develop action plans accordingly.
• Collaborate with marketing, sales, and support teams to ensure a seamless customer journey.
• Design and optimize customer interaction processes to enhance efficiency and personalization.
• Train staff on customer service best practices and empower them to deliver exceptional experiences.
• Monitor customer service metrics and KPIs, reporting on performance and progress.
• Manage customer loyalty programs and initiatives.
• Stay abreast of industry trends and best practices in customer experience management.
• Act as a champion for the customer within the organization.

Kenntnisse

Analytical thinking

Strong communication

Leadership

Cross-functional collaboration

Problem-solving

Presentation skills

Customer advocacy

Ausbildung

Bachelor's degree in Marketing, Business Administration, or related field

Tools

CRM software

Customer feedback platforms

Jobbeschreibung

Placements24 is seeking a Customer Experience Manager to oversee the customer journey in Welkom, SA. You will design CX strategies, analyze feedback, and partner with marketing, sales, and support to optimize touchpoints.

This hybrid role blends in-office collaboration with remote flexibility, offering opportunities to lead cross-functional teams and drive loyalty through outstanding service.