Hybrid Customer Experience Operations Specialist I

Summit Utilities, Inc.; Lawton (OK); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Flexible work options

Competitive pay

Job summary

Summit Utilities, Inc. is seeking a Customer Experience Operations Specialist I for a hybrid role, open to candidates in Arkansas or Oklahoma. This position ensures customer-facing systems are configured efficiently and supports accurate billing and customer service, partnering with IT and Operations teams to drive improvements.

Qualifications include a High School diploma or GED and 1-3 years of relevant experience. Candidates should have strong analytical skills, effective communication, and proficiency in Microsoft Office applications.

Qualifications

• 1–3 years of experience in customer service, operations, or a related support function.
• Working knowledge of customer service systems and processes.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Use data analytics to identify process improvements impacting service levels.
• Investigate and resolve elevated customer complaints.
• Collaborate with IT and Product teams to support system maintenance.

Skills

Attention to detail

Data analysis

Problem-solving

Collaboration

Proficiency in Microsoft Office

Education

High School diploma or GED

Tools

Customer Information System (CIS)

IVR

Job description

Summit Utilities, Inc. is seeking a Customer Experience Operations Specialist I for a hybrid role, open to candidates in Arkansas or Oklahoma. This position ensures customer-facing systems are configured efficiently and supports accurate billing and customer service, partnering with IT and Operations teams to drive improvements.

Qualifications include a High School diploma or GED and 1-3 years of relevant experience. Candidates should have strong analytical skills, effective communication, and proficiency in Microsoft Office applications.