Hybrid Customer Experience Manager - Mon-Thu, Remote Fri

Nortekhvac; Oxnard (CA); Hybrid; USD 85,000 - 135,000; Full time

Job summary

Nortekhvac is seeking a Manager, Customer Experience to lead the Customer Service Professionals across the division and ensure high-quality support for internal and external customers on complex inquiries. The role will coordinate with Rheem North America to determine requirements and expectations and ensure fulfillment.

The position supports a hybrid work arrangement, with in-office presence Monday through Thursday and remote work on Fridays, located in Oxnard, CA, with potential locations

Responsibilities

• Oversee the division's Customer Service Professionals and provide service to internal and external customers on complex issues, including determining customer requirements, expectations and ensuring fulfillment.

Job description

Nortekhvac is seeking a Manager, Customer Experience to lead the Customer Service Professionals across the division and ensure high-quality support for internal and external customers on complex inquiries. The role will coordinate with Rheem North America to determine requirements and expectations and ensure fulfillment.

The position supports a hybrid work arrangement, with in-office presence Monday through Thursday and remote work on Fridays, located in Oxnard, CA, with potential locations