Hybrid Customer Experience Manager | Client Success

Pacelabs; Ormond Beach (FL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K match

Life insurance

Disability insurance

Paid time off

HSA

Tuition reimbursement

Employee Assistance program

Parental leave

ID theft protection

Legal coverage

Flexible spending accounts

Job summary

Pace is seeking a Manager of Customer Experience in Ormond Beach, FL, with a hybrid work arrangement. The role focuses on developing client relationships, ensuring high client satisfaction, and overseeing the daily operations of the customer experience team.

You will collaborate with cross-functional teams to deliver services and drive improvements. Responsibilities include leading staff, addressing client issues, and presenting performance reports to senior management.

Qualifications

• Bachelor's degree in business administration, chemistry, biology, or related field.
• Eight years of customer service experience, five in a managerial role.
• Equivalent combination of education, training, and experience accepted.

Responsibilities

• Plan, organize, and evaluate activities of assigned staff.
• Serve as escalation point for clients and maintain relationships.
• Oversee daily operations of client service teams.
• Collaborate with sales, marketing, and product teams to meet client needs.
• Prepare reports on client service performance to senior management.

Skills

Customer relationship management

Team development

Budgeting

Oral presentations

Interpersonal communication

Education

Bachelor's degree in Business Administration, Chemistry, Biology, or related field

Job description

Pace is seeking a Manager of Customer Experience in Ormond Beach, FL, with a hybrid work arrangement. The role focuses on developing client relationships, ensuring high client satisfaction, and overseeing the daily operations of the customer experience team.

You will collaborate with cross-functional teams to deliver services and drive improvements. Responsibilities include leading staff, addressing client issues, and presenting performance reports to senior management.