Hybrid Customer Experience Exec — Growth & AI Tools

Experian; United States; Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work arrangement

Inclusive paid leave

People-first and inclusive workplace

Career growth opportunities

Exposure to diverse, global teams

Job summary

Experian is seeking a Customer Service Executive to respond to inquiries via phone, email, and other channels. You will resolve issues, verify customers, and document interactions while identifying needs and suggesting relevant products or services.

The role emphasizes accuracy, data handling, and collaboration to meet KPIs in a hybrid workplace. Prior experience and proficiency with MS Office are required.

Qualifications

• Diploma or equivalent in Business Studies, Business Administration, Management, Marketing, Commerce, Economics, IT, or equivalent.
• Proficient with AI-powered tools to enhance productivity and customer experience.
• Minimum 2 years of relevant customer service experience.

Responsibilities

• Handle incoming/outgoing customer calls and emails, providing accurate information and resolving issues.
• Complete customer verification and case follow-up per security and data-handling procedures.
• Maintain accurate customer records and document interactions and outcomes.
• Identify customer needs and recommend relevant products/services; share feedback with management.
• Collaborate with team and stakeholders to meet service standards and KPIs.

Skills

Customer service

AI-powered tools

Microsoft Office

Education

Diploma / Advanced Diploma in Business Studies or related field

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Experian is seeking a Customer Service Executive to respond to inquiries via phone, email, and other channels. You will resolve issues, verify customers, and document interactions while identifying needs and suggesting relevant products or services.

The role emphasizes accuracy, data handling, and collaboration to meet KPIs in a hybrid workplace. Prior experience and proficiency with MS Office are required.