On-Site Customer Engagement & Loyalty Specialist

Placements24; Willows (CA); Vor Ort; USD 9.100 - 15.000; Teilzeit

Zusammenfassung

Placements24 is seeking a Customer Engagement Specialist to foster positive relationships with customers and drive loyalty for a boutique marketing agency in Welkom, ZA. This on-site role focuses on executing engagement strategies across channels and gathering insights from feedback.

You will work closely with the marketing team to enhance brand communities, respond to inquiries, and monitor engagement metrics to improve campaigns. This is a part-time position with opportunities for growth.

Qualifikationen

• Proven experience in customer service or community management.
• Excellent written and verbal communication with a friendly, professional tone.
• Strong understanding of social media platforms and online community dynamics.
• Experience with CRM software is a plus.

Aufgaben

• Execute customer engagement strategies across multiple channels including social media, email, and in-app messaging.
• Respond to customer inquiries, comments and feedback in a timely, professional, brand-aligned manner.
• Monitor social media channels and forums for customer sentiment and engagement opportunities.
• Develop initiatives to increase customer participation and loyalty.
• Gather and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with marketing to create engaging content and campaigns.
• Assist in resolving customer issues, escalating complex problems when needed.
• Track and report on key engagement metrics and campaign performance.
• Represent the brand positively in all customer interactions.

Kenntnisse

Customer service

Community management

Client-facing

Tools

CRM software

Jobbeschreibung

Placements24 is seeking a Customer Engagement Specialist to foster positive relationships with customers and drive loyalty for a boutique marketing agency in Welkom, ZA. This on-site role focuses on executing engagement strategies across channels and gathering insights from feedback.

You will work closely with the marketing team to enhance brand communities, respond to inquiries, and monitor engagement metrics to improve campaigns. This is a part-time position with opportunities for growth.