Hybrid Customer Experience & AR Specialist

Associated Spring Raymond; Maumee, Northern (OH, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Associated Spring Raymond is seeking a Customer Excellence & Accounts Receivable Specialist in Maumee, OH. The role combines customer service with accounts receivable duties in a hybrid setting, balancing order support with collections activities.

You will collaborate with Accounting, Billing, Sales, and Operations to ensure outstanding customer experience and timely payments, while maintaining strong customer relationships and process improvements.

Qualifications

• > Minimum of 3-5 years of experience in customer service, accounts receivable, collections, inside sales, or related business functions.
• > Experience working in a B2B manufacturing, industrial, or distribution environment.
• > Strong verbal and written communication skills with professional interaction at all levels.
• > Strong negotiation, conflict resolution, and relationship-building skills.
• > Excellent analytical and problem-solving abilities.
• > Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Develop and maintain a customer-focused experience delivering high service levels.
• Serve as a primary contact for customers via phone and email.
• Manage inquiries about orders, pricing, delivery, product availability, and service concerns.
• Support customer relationships with timely, professional responses.
• Execute opportunities, mitigate risks, and improve customer experiences.
• Gather VOC feedback to improve processes and relationships.
• Collaborate with Sales, Operations, Supply Chain, and Engineering for seamless service.
• Assist with quote follow-up, order management, and account support.
• Track and report customer service metrics for continuous improvement.
• Monitor open orders and provide status updates to stakeholders.
• Oversee accounts receivable processes and coordinate with Genpact as needed.
• Follow up on past-due balances and investigate delays and discrepancies.

Skills

Customer service

Accounts receivable

Collections

Inside sales

ERP systems

Microsoft Excel

Education

High school diploma

Associate’s degree in business

Tools

Excel

Outlook

Word

ERP systems

Job description

Associated Spring Raymond is seeking a Customer Excellence & Accounts Receivable Specialist in Maumee, OH. The role combines customer service with accounts receivable duties in a hybrid setting, balancing order support with collections activities.

You will collaborate with Accounting, Billing, Sales, and Operations to ensure outstanding customer experience and timely payments, while maintaining strong customer relationships and process improvements.