Hybrid Customer Experience Advocate — Wellness Brand

Cymbiotika LLC; San Diego (CA); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid holidays & PTO

Remote Fridays

Wellness perks

Employee product discounts

Catered team lunches

Team-building events

Job summary

Cymbiotika is seeking a biased, customer-focused advocate to manage inquiries and support product experience. You will be the voice across departments, ensuring accurate information and timely responses. The role emphasizes problem solving, organization, and a positive customer journey.

The position operates on a hybrid model in San Diego, requiring four in-office days per week with Fridays remote, plus monthly team meetings and events. Join a community focused on wellness and transparency.

Qualifications

• At least 1 year of relevant experience.
• Exceptional communication, collaboration, and problem-solving skills.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Proficiency in Google and customer service softwares.

Responsibilities

• Provide customers with order verification, updates regarding shipment, product availability and pricing.
• Work closely with cross-functional departments to enhance customer services and brand awareness.
• Provide analytical and specialized administrative support with general instructions.
• Inform customers about new products and usage.
• Analyze customer feedback on new and existing products, as well as preparing reports.
• Respond to customer queries in a timely and effective manner, via phone, email, or social media.
• Participate in weekly meetings that are structured to aid in the enhancement of professional development.
• Maintain accurate records and document all customer service activities and discussions.

Skills

Communication skills

Collaboration

Problem solving

Interpersonal skills

Time management

Google apps

Customer service software

Tools

Google Workspace

Job description

Cymbiotika is seeking a biased, customer-focused advocate to manage inquiries and support product experience. You will be the voice across departments, ensuring accurate information and timely responses. The role emphasizes problem solving, organization, and a positive customer journey.

The position operates on a hybrid model in San Diego, requiring four in-office days per week with Fridays remote, plus monthly team meetings and events. Join a community focused on wellness and transparency.