Hybrid Customer Escalation Specialist | Fast-Paced Support

Corestream; Chicago (IL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Corestream is seeking a Customer Escalation Representative to promptly and professionally address customer inquiries and needs. The role focuses on managing and overseeing specific customer programs and processes while delivering efficient, courteous service.

The position is hybrid, located in a city with in-office work one day per week, and requires a High School Diploma plus an Active 2-15 Life, Health, and Variable Annuity License with 2+ years of call center experience.

Qualifications

• High School Diploma is required.
• Active 2-15 Life, Health and Variable Annuity License required.
• 2+ years of experience in a call center environment.
• Good written and verbal communication skills are essential.
• Excellent telephone skills for handling many internal and external contacts.

Responsibilities

• Heavy phone use to answer customer inquiries with accuracy and courtesy.
• Significant data entry and navigation tasks.
• Maintain good relations with customers through courteous, efficient service.
• Provide clear, concise ticket documentation and update information in data systems.
• Keep up-to-date knowledge of products and entitlement options to inform customers.

Skills

Phone handling

Customer service

Data entry

MS Word/Excel

Communication

Education

High School Diploma

Tools

CRM software

Job description

Corestream is seeking a Customer Escalation Representative to promptly and professionally address customer inquiries and needs. The role focuses on managing and overseeing specific customer programs and processes while delivering efficient, courteous service.

The position is hybrid, located in a city with in-office work one day per week, and requires a High School Diploma plus an Active 2-15 Life, Health, and Variable Annuity License with 2+ years of call center experience.