Hybrid Customer Engagement Specialist

Georgia Pacific Corp.

Green Bay (WI)

Hybrid

USD 42,000 - 54,000

Full time

8 days ago

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Benefits offered by this job

Hybrid schedule (2 days remote)

Travel opportunities (approx. 10%)

Job summary

Georgia-Pacific is seeking a Customer Engagement Specialist for our GP PRO Consumer Products business to foster a community of loyal GP PRO customers by enhancing their overall experience. The role manages a large volume of inbound interactions, troubleshoots and represents our product portfolio, and captures the voice of the customer.

The GPXpress team works in a hybrid schedule with 2 days remote and 3 days in the Green Bay, WI office (travel up to ~10%); compensation is commensurate with

Qualifications

High school diploma or higher
3+ years of customer service experience
Experience with Microsoft Office products

Responsibilities

Answer inbound customer calls and other interactions in a prompt and professional manner
Actively listen to customer concerns, understand their needs and provide resolution
Provide accurate information about products, services, policies, and procedures
Process orders, complaints, returns, and other transactions as required
Upsell or cross-sell products and services when appropriate
Provide assistance to customers regarding product usage or troubleshooting
Maintain detailed customer records within the Salesforce CRM system
Adhere to established department guidelines and quality standards

Skills

Customer service

CRM tools

Microsoft Office

Bilingual English/Spanish

Tools

Salesforce

Job description

The GPXpress team works in a hybrid schedule with 2 days remote and 3 days in the Green Bay, WI office (travel up to ~10%); compensation is commensurate with

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