Customer Engagement Specialist

Georgia Pacific Corp.; Green Bay (WI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid schedule (2 days remote)

Travel opportunities (approx. 10%)

Job summary

Georgia-Pacific is seeking a Customer Engagement Specialist for our GP PRO Consumer Products business to foster a community of loyal GP PRO customers by enhancing their overall experience. The role manages a large volume of inbound interactions, troubleshoots and represents our product portfolio, and captures the voice of the customer.

The GPXpress team works in a hybrid schedule with 2 days remote and 3 days in the Green Bay, WI office (travel up to ~10%); compensation is commensurate with

Qualifications

• High school diploma or higher
• 3+ years of customer service experience
• Experience with Microsoft Office products

Responsibilities

• Answer inbound customer calls and other interactions in a prompt and professional manner
• Actively listen to customer concerns, understand their needs and provide resolution
• Provide accurate information about products, services, policies, and procedures
• Process orders, complaints, returns, and other transactions as required
• Upsell or cross-sell products and services when appropriate
• Provide assistance to customers regarding product usage or troubleshooting
• Maintain detailed customer records within the Salesforce CRM system
• Adhere to established department guidelines and quality standards

Skills

Customer service

CRM tools

Microsoft Office

Bilingual English/Spanish

Tools

Salesforce

Job description

Georgia Pacific is seeking a Customer Engagement Specialist for our Consumer Products business to foster a community of loyal GP PRO customers by enhancing their overall experience.

We’re looking for a highly skilled customer-centric individual to join our team. This role involves managing a large volume of inbound interactions, troubleshooting and representing our product portfolio. As a business liaison for capturing the voice of the customer, this individual must also possess excellent communication and interpersonal skills and be enthusiastic about driving customer satisfaction. The ideal candidate excels in a fast-paced environment where adaptability, quick learning, and problem-solving are fundamental.

Responsibilities include delivering a positive customer experience at every touchpoint and understanding and resolving customer needs. Join us to reinforce why GP PRO’s products and services are differentiated in the industry through exceptional customer care.

Our Team

The GPXpress team is a sales support team that assists distribution partners, sales employees and end-user customers through the utilization of online tools. We’re a highly collaborative group that works together to enhance sales and provide superior customer satisfaction.

This team offers the flexibility of a hybrid schedule where you will work 2 days remotely and 3 days in the Green Bay, WI office (subject to change based on business need). There will be exciting opportunities to travel to other locations to provide onsite support (about 10% travel). Compensation in this position will be commensurate with experience.

What You Will Do

• Answer inbound customer calls and other interactions in a prompt and professional manner
• Actively listen to customer concerns, understand their needs and provide resolution
• Provide accurate information about products, services, policies, and procedures
• Process orders, complaints, returns, and other transactions as required
• Upsell or cross-sell products and services when appropriate
• Provide assistance to customers regarding product usage or troubleshooting
• Maintain detailed customer records within the salesforce CRM system
• Adhere to established department guidelines and quality standards

Who You Are (Basic Qualifications)

• High school diploma or higher
• 3 or more years of customer service experience
• Experience working with Microsoft Office products

What Will Put You Ahead

• Experience with Salesforce® or other CRM tools
• Bilingual in English and Spanish

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day –to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria are set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf