Hybrid Customer Care Specialist — Inbound & Chat

Cox Automotive Canada; Carmel (IN); Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

PTO

Holidays

Bereavement leave

Voting leave

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

NextGear Capital, a Cox Automotive brand, is seeking a Customer Care Specialist to join our Client Experience Team. This hybrid role handles inbound/outbound calls, chats, and SMS about accounts and service inquiries, collaborating with internal departments to resolve client concerns.

The ideal candidate is dynamic, with strong communication skills, and willing to learn about automotive titles and consumer loan structures. Evening shifts may be required; EST hours apply.

Qualifications

• Highschool diploma or GED is required.
• Experience in fast-paced team environments is preferred.
• Ability to communicate clearly with a large customer base.

Responsibilities

• Handle inbound calls, chats, and SMS from dealers, auctions, and internal clients.
• Respond to routine questions and follow guidelines with professional judgment.
• Maintain organization of case management, chats, and service tickets.
• Engage customers to determine how to assist with NextGear Capital lines of credit.
• Learn automotive titles and consumer loan structure.
• Build customer relationships with active listening and solutions.
• Document inquiries accurately and update case status.
• Make outbound calls to dealers/auctions as needed.
• Refer complex issues to senior staff and management.
• Use proprietary software for research and follow-up.
• Collaborate with other teams and maintain workflow integrity.
• Meet production and quality metrics and adhere to attendance policies.

Skills

Verbal communication

Written communication

Problem solving

Analytical thinking

Fast-paced environment

Windows PC basics

Home internet access

Wired connection

Education

Highschool Diploma or GED

Job description

NextGear Capital, a Cox Automotive brand, is seeking a Customer Care Specialist to join our Client Experience Team. This hybrid role handles inbound/outbound calls, chats, and SMS about accounts and service inquiries, collaborating with internal departments to resolve client concerns.

The ideal candidate is dynamic, with strong communication skills, and willing to learn about automotive titles and consumer loan structures. Evening shifts may be required; EST hours apply.