Hybrid Customer Care Specialist - Evening Shift

KSA Integration, LLC; Quantico (VA); Hybrid; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health and welfare benefits

Job summary

KSA Integration, LLC is seeking a Customer Care Representative for the 2nd shift (4:30 PM–12:30 AM, Tue–Sat) with hybrid work options (2 days per week). CCRs handle inbound and outreach calls, interview Marines and families, and guide them to resources.

Proficiency in Office 365 and familiarity with MCWIITS are required. Training is provided, and the role supports 24/7 operations with scheduling to cover shifts and outreach.

Qualifications

• Current active Tier 3 or NACLC background check.
• Familiarity with the organization and functions of the United States Marine Corps.
• Proficiency in Microsoft Office 365.

Responsibilities

• Act as the first contact for inbound calls and answer all incoming calls.
• Conduct outreach calls and monitor social media as needed.
• Interview Marines and/or family members to assess support needs and provide guidance to resources.
• Document information and actions in MCWIITS for accurate case management.

Skills

Inbound calls

Outreach calls

Interviewing

Customer liaison

Tools

Microsoft Office 365

Job description

KSA Integration, LLC is seeking a Customer Care Representative for the 2nd shift (4:30 PM–12:30 AM, Tue–Sat) with hybrid work options (2 days per week). CCRs handle inbound and outreach calls, interview Marines and families, and guide them to resources.

Proficiency in Office 365 and familiarity with MCWIITS are required. Training is provided, and the role supports 24/7 operations with scheduling to cover shifts and outreach.