Hybrid Customer Care Specialist – Billing & Onboarding

SmartestEnergy Business Limited; City of Syracuse (NY); Hybrid; USD 36,000 - 41,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

SmartestEnergy is seeking a Customer Care Specialist I in Syracuse, NY to support the customer lifecycle, onboarding, and inquiries. You will work with Billing, Pricing and Sales teams, using Salesforce CRM and our Billing System to ensure high-quality service.

The role offers 2–3 days in-office hybrid work, with typical hours Mon-Fri 8am–5pm and an hourly rate of $26–$30, plus potential bonus. Ideal candidates have 1–3 years in customer service, strong communication, and a detail-oriented,

Qualifications

• 1-3 years experience in a customer service role.
• Demonstrated understanding of the functions of Billing and CRM platforms.
• Superior communication skills, both written and verbal.
• Strong attention to detail and follow-through.
• Energetic, driven and committed to success while working under tight time constraints and pressure.
• Strong ability to work collaboratively within and across teams.

Responsibilities

• Promote world class customer service aligned with company objectives.
• Manage customer lifecycle transactions including enrollments, drops, and rate changes.
• Resolve customer issues via calls, emails, or cases.
• Identify trends in customer satisfaction or dissatisfaction.
• Collaborate with Billing, Pricing and Sales to ensure first-time resolution of customer inquiries.
• Follow up on Billing questions and provide timely resolution.
• Handle collections activities including phone calls and emails regarding past due balances.

Skills

Customer service

Billing systems

CRM platforms

Communication skills

Attention to detail

Teamwork

Tools

Salesforce CRM

Billing System

Job description

SmartestEnergy is seeking a Customer Care Specialist I in Syracuse, NY to support the customer lifecycle, onboarding, and inquiries. You will work with Billing, Pricing and Sales teams, using Salesforce CRM and our Billing System to ensure high-quality service.

The role offers 2–3 days in-office hybrid work, with typical hours Mon-Fri 8am–5pm and an hourly rate of $26–$30, plus potential bonus. Ideal candidates have 1–3 years in customer service, strong communication, and a detail-oriented,