Hybrid Customer Care Specialist

Herald Foods Corp.; San Juan (PR); Hybrid; USD 35,000 - 45,000; Full time

Job summary

A leading food service company in Puerto Rico is looking for a Customer Care Officer to ensure customer satisfaction by effectively resolving inquiries and complaints. The ideal candidate will have 1-3 years of experience in customer service and strong communication skills. Responsibilities include handling customer inquiries across multiple platforms, processing requests, and maintaining quality standards. The role operates in a hybrid setting, accommodating flexible working hours.

Qualifications

• 1-3 years of experience in customer service or a related field is required.
• Excellent verbal and written communication skills are essential.
• Flexibility to work evenings or weekends might be necessary.

Responsibilities

• Handle incoming customer inquiries and resolve issues via various channels.
• Investigate and resolve customer complaints promptly.
• Process orders and requests in compliance with company guidelines.
• Maintain a positive and professional demeanor in customer interactions.

Skills

Customer service experience

Excellent communication skills

Analytical thinking

CRM systems experience

Sales or upselling experience

Teamwork

Education

Bachelor's degree

Job description

A leading food service company in Puerto Rico is looking for a Customer Care Officer to ensure customer satisfaction by effectively resolving inquiries and complaints. The ideal candidate will have 1-3 years of experience in customer service and strong communication skills. Responsibilities include handling customer inquiries across multiple platforms, processing requests, and maintaining quality standards. The role operates in a hybrid setting, accommodating flexible working hours.