Customer Service Specialist | Grow, Solve & Delight Customers

TalentBuzz Recruitment Agency; San Juan (PR); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Life Insurance

HMO

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A recruitment agency in San Juan, Puerto Rico is seeking a customer service representative. The role involves handling customer inquiries, maintaining records, and processing requests efficiently. Candidates should have a Bachelor's degree and strong communication skills, with an emphasis on problem-solving ability and teamwork. The position offers benefits like commissions and performance bonuses, along with health insurance options and professional development leave.

Qualifications

• 0–2 years of experience in customer service.
• Ability to handle stressful situations with grace and professionalism.

Responsibilities

• Handle customer inquiries and provide effective solutions.
• Maintain detailed records of customer interactions and transactions.
• Process orders, forms, applications, and requests efficiently.
• Identify and elevate issues to appropriate departments when necessary.
• Provide feedback on the efficiency of the customer service process.

Skills

Excellent communication skills

Proficiency in customer service software

Microsoft Office

Strong problem-solving skills

Ability to work in a team-oriented environment

Education

Bachelor’s degree in any relevant field

Job description

A recruitment agency in San Juan, Puerto Rico is seeking a customer service representative. The role involves handling customer inquiries, maintaining records, and processing requests efficiently. Candidates should have a Bachelor's degree and strong communication skills, with an emphasis on problem-solving ability and teamwork. The position offers benefits like commissions and performance bonuses, along with health insurance options and professional development leave.