Hybrid Customer Care & Order Support Specialist

Stryker; Wisconsin; Hybrid; USD 29,000 - 37,000; Full time

Job summary

Stryker Corporation is seeking a Customer Service liaison to connect customers with internal teams. You will respond to information requests, pricing inquiries, and support order processing with high accuracy.

This role emphasizes building strong customer relationships and coordinating with service parts, logistics, and finance teams. Hybrid work arrangement is available, with in-office presence 3x per week.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of relevant work experience.
• Experience in a call center or customer-facing environment preferred.

Responsibilities

• Respond to customer inquiries for information and pricing.
• Determine order status and resolve product-related questions.
• Follow a standardized order entry process with high accuracy for electronic or fax orders.
• Handle incoming calls from customers, sales reps, and service techs; back-up for service part orders.

Skills

Two years relevant work experience

Call center experience

Customer-facing experience

Education

High school diploma or equivalent

Tools

SAP

JDE

Salesforce

Genesys

Job description

Stryker Corporation is seeking a Customer Service liaison to connect customers with internal teams. You will respond to information requests, pricing inquiries, and support order processing with high accuracy.

This role emphasizes building strong customer relationships and coordinating with service parts, logistics, and finance teams. Hybrid work arrangement is available, with in-office presence 3x per week.