Hybrid Customer Advocate Elevate Customer Experience

Southern Glazer's Wine & Spirits; Addison (TX); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision plans

Flexible Spending Accounts

Disability coverage

Life insurance

401(k) plan

Tuition assistance

Wellness program

Parental leave

Vacation accrual

Paid sick leave

Job summary

Southern Glazer's Wine & Spirits invites applicants for a Customer Advocate role in Addison, TX. The position starts at $18 per hour with staged increases to $22 per hour based on performance, following a 60-day in-office training period.

After training, the role becomes hybrid, with three remote days and two in-office days each week, depending on business needs. The successful candidate will support customers, resolve self-service issues, and improve satisfaction by enabling faster resolutions

Qualifications

• GAAP knowledge and adherence to federal regulatory guidelines.
• Proficient in Microsoft Excel for pivot tables, charts, and complex formulas.
• High school diploma or equivalent with 1 year of experience.

Responsibilities

• Guide customers through submitting orders via the self-service portal.
• Answer inquiries regarding customer accounts.
• Keypunch supplier and sample withdrawals; handle imaging and documentation.
• Process/enter orders and pickups; manage delivery claims and shortages.

Skills

Pivot tables

Charts

Complex formulas

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

Southern Glazer's Wine & Spirits invites applicants for a Customer Advocate role in Addison, TX. The position starts at $18 per hour with staged increases to $22 per hour based on performance, following a 60-day in-office training period.

After training, the role becomes hybrid, with three remote days and two in-office days each week, depending on business needs. The successful candidate will support customers, resolve self-service issues, and improve satisfaction by enabling faster resolutions