Hybrid CSR — Remote Options & Benefits

BCforward; Rio Rancho (NM); Hybrid; USD 20,622 - 26,987; Full time

Benefits offered by this job

Comprehensive benefits package

401k

Medical, dental, and vision insurance

Job summary

A leading professional services firm is seeking a highly motivated Customer Service Representative for a hybrid opportunity in Rio Rancho, NM. This full-time position will involve handling a high volume of calls, requiring some technical familiarity. Candidates should possess excellent communication skills and the ability to accurately diagnose customer issues. The contract lasts for 24 months with potential for extension, offering competitive hourly pay and a comprehensive benefits package.

Qualifications

• Must handle 13 to 15 calls per day with an average call time of 16 minutes.
• Familiar with basic technology concepts, such as understanding a hard drive.
• Ability to improve diagnostic accuracy based on provided training.

Responsibilities

• Handle customer service calls efficiently.
• Provide accurate reporting of customer issues.
• Follow training to enhance service quality.

Skills

Customer Service

Basic Technical Knowledge

Communication

Job description

A leading professional services firm is seeking a highly motivated Customer Service Representative for a hybrid opportunity in Rio Rancho, NM. This full-time position will involve handling a high volume of calls, requiring some technical familiarity. Candidates should possess excellent communication skills and the ability to accurately diagnose customer issues. The contract lasts for 24 months with potential for extension, offering competitive hourly pay and a comprehensive benefits package.