Hybrid Creative Operations Specialist

Socket.dev; Dolphin Cove (CT); On-site; USD 56,000 - 78,000; Full time

Job summary

Gartner, Inc. is seeking an Operations Specialist to support the creative organization responsible for video production, design, and multimedia content delivery.

You will help optimize processes, manage workflows, and enable teams to operate efficiently and consistently. Reporting to the Director of Operations, you will build SOPs, governance, and training resources, while monitoring performance metrics and driving continuous improvement across Marketing, Communications, HR, and IT functions.

Qualifications

• 3–5+ years of experience in operations, project operations, or related roles.
• Experience supporting creative, marketing, communications, or production teams.
• Excellent organizational skills and attention to detail.
• Strong process management and documentation capabilities.
• Experience identifying and implementing process improvements.

Responsibilities

• Develop, document, and maintain SOPs, playbooks, and best practice guides.
• Evaluate processes to improve efficiency, consistency, scalability, and quality.
• Establish governance frameworks for project intake, prioritization, and approvals.
• Partner with project managers to support efficient movement of work through the lifecycle.
• Create dashboards and reporting mechanisms for visibility into operations.

Skills

Project coordination

Operations governance

Process documentation

Cross-functional collaboration

Analytical mindset

Strong communication

Education

Bachelor's degree in Business or related field

Tools

Asana

Monday.com

Workfront

Jira

Job description

Gartner, Inc. is seeking an Operations Specialist to support the creative organization responsible for video production, design, and multimedia content delivery.

You will help optimize processes, manage workflows, and enable teams to operate efficiently and consistently. Reporting to the Director of Operations, you will build SOPs, governance, and training resources, while monitoring performance metrics and driving continuous improvement across Marketing, Communications, HR, and IT functions.