Hybrid Contents & Mitigation Technician: Field & CRM

Dry Force Corp.; Daphne (AL); Hybrid; USD 21,000 - 34,000; Full time

Benefits offered by this job

Weekly compensation

Medical, Dental, and Vision insurance

401(k) with company match

Commission opportunities

Company vehicle when applicable

Company cell phone

Paid time off and holidays

Life insurance

Certification and training support

Job summary

Serclean is seeking a Hybrid Contents/Mitigation Technician to support restoration projects through contents handling, packing, inventory, and documentation. You will work with field and office teams to keep projects organized, compliant, and on schedule, with opportunities to cross-train across departments.

The role requires CRM and Google Suite proficiency, high attention to detail, reliable attendance, and a customer-service mindset. A valid driver’s license is preferred.

Qualifications

• High school diploma or equivalent required.
• CRM or job tracking experience preferred.
• Proficiency with Google Sheets, Google Docs, and Trello or similar tools.
• Strong attention to detail and organizational skills.
• Teachable and open to learning new processes.
• Reliable, punctual, and comfortable working under direction.
• Customer service or restoration industry experience preferred.
• Valid driver’s license preferred.

Responsibilities

• Maintain up-to-date and accurate job information within the company CRM.
• Monitor active jobs and ensure documentation, notes, and photos are current.
• Upload and organize job details, photos, and reports using CRM and Google Sheets.
• Assist with on-site job tasks and support lead technicians as needed.
• Document job progress using a phone or tablet.
• Follow established workflows and company procedures to ensure consistency and accuracy.
• Collaborate with field and office teams to support efficient project completion.
• Pack, wrap, inventory, and label customer contents for transport and storage.
• Move furniture, boxes, and household items safely and efficiently.
• Assist with load-out and pack-back of contents at job sites.
• Maintain cleanliness and organization of storage areas and contents warehouse.
• Follow proper handling procedures to protect customer property.
• Communicate professionally with teammates and customers.
• Perform other duties as assigned to support restoration and contents operations.
• Cross-department tasks: drive company vehicle to sites, assist with water mitigation activities.

Skills

CRM experience

Google Sheets

Google Docs

Trello

Detail-oriented

Customer service

Reliable and punctual

Driver's license

Tools

CRM software

Trello

Job description

Serclean is seeking a Hybrid Contents/Mitigation Technician to support restoration projects through contents handling, packing, inventory, and documentation. You will work with field and office teams to keep projects organized, compliant, and on schedule, with opportunities to cross-train across departments.

The role requires CRM and Google Suite proficiency, high attention to detail, reliable attendance, and a customer-service mindset. A valid driver’s license is preferred.