Contents Technician: Field Ops & Restoration Docs

HighGround; Marietta (GA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Commission opportunities

Company vehicle when applicable

Company cell phone

Paid time off and holidays

Life insurance

Certification and training support

Job summary

Serclean is seeking a Contents / Restoration Technician to support restoration projects through contents handling, packing, inventory, moving, and documentation. You will work with field and office teams to keep projects organized, compliant, and on schedule, with potential cross-training to water mitigation tasks as needed.

The role emphasizes safety, attention to detail, and professional communication while maintaining CRM records and supporting efficient project completion.

Qualifications

• High school diploma or equivalent required.
• CRM or job tracking experience preferred.
• Basic proficiency with Google Sheets, Google Docs, and Trello.
• Strong attention to detail and organizational skills.
• Reliable, punctual, and able to work under direction.
• Customer service or restoration industry experience preferred.
• Valid driver's license preferred.

Responsibilities

• Maintain accurate job information in the CRM.
• Monitor active jobs and ensure notes and photos are current.
• Upload and organize job details, photos, and reports.
• Assist with on-site tasks and support lead technicians.
• Document job progress using a phone or tablet.
• Follow workflows to ensure consistency and accuracy.
• Collaborate with field and office teams to complete projects.
• Pack, wrap, inventory, and label contents for transport.
• Move furniture and items safely.
• Assist with load-out and pack-back of contents.
• Keep storage areas clean and organized.
• Adhere to proper handling procedures to protect property.
• Communicate professionally with teammates and customers.
• Perform other duties as assigned.

Skills

Attention to detail

Organizational skills

Customer service

Teachable / learn new processes

Education

High school diploma or equivalent

Tools

Google Sheets

Google Docs

Trello

Job description

Serclean is seeking a Contents / Restoration Technician to support restoration projects through contents handling, packing, inventory, moving, and documentation. You will work with field and office teams to keep projects organized, compliant, and on schedule, with potential cross-training to water mitigation tasks as needed.

The role emphasizes safety, attention to detail, and professional communication while maintaining CRM records and supporting efficient project completion.