Contents / Mitigation Technician

HighGround; Daphne (AL); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Commission opportunities

Company vehicle when applicable

Company cell phone

Paid time off and holidays

Life insurance

Certification and training support

Job summary

Serclean is seeking a Hybrid Contents / Mitigation Technician to support restoration projects through contents handling, packing, inventory, and on-site tasks. You will document progress with mobile tools and coordinate with field and office teams to keep projects organized and compliant.

The role blends physical work with technology-based documentation, with potential cross-training to Water Mitigation as workload requires. Strong organizational skills and reliability are essential.

Qualifications

• High school diploma or equivalent.
• Experience with a CRM or job tracking system preferred.
• Basic proficiency with Google Sheets, Google Docs, and Trello.
• Strong attention to detail and organizational skills.
• Teachable and open to learning new processes.
• Reliable, punctual, and able to work under direction.
• Customer service or restoration industry experience preferred.
• Valid driver’s license preferred.

Responsibilities

• Maintain up-to-date and accurate job information within the company CRM.
• Monitor active jobs and ensure documentation, notes, and photos are current.
• Upload and organize job details, photos, and reports using CRM and Google Sheets.
• Assist with on-site job tasks and support lead technicians as needed.
• Document job progress using a phone or tablet.
• Follow established workflows and company procedures to ensure consistency and accuracy.
• Collaborate with field and office teams to support efficient project completion.
• Pack, wrap, inventory, and label customer contents for transport and storage.
• Move furniture, boxes, and household items safely and efficiently.
• Assist with load-out and pack-back of contents at job sites.
• Maintain cleanliness and organization of storage areas and contents warehouse.
• Follow proper handling procedures to protect customer property.
• Communicate professionally with teammates and customers.
• Perform other duties as assigned to support restoration and contents operations.
• Follow company policies to maintain safety, quality, and a professional image.
• Drive a company vehicle to and from job sites while following all state traffic laws and company policies.
• Assist with water mitigation activities, including removal of damaged materials and site drying procedures.
• Handle air movers, dehumidifiers, and HEPA air scrubbers to restore damaged property.

Skills

CRM usage

Google Sheets

Trello

Attention to detail

Customer service

Education

High school diploma

Tools

Google Docs

Job description

At Serclean, we specialize in water mitigation and restoration services, providing expert solutions to help our clients recover quickly from unexpected property damage. We pride ourselves on fast response, organized processes, and dependable service. We are seeking dependable, detail-oriented individuals to join our Contents team and help keep our projects organized and moving efficiently.

Position Summary

As a Hybrid Contents / Mitigation Technician, you will support restoration projects through contents handling, packing, inventory, moving, customer property protection, and job documentation. This role combines physical field work with technology-based documentation and coordination duties. You will work closely with field and office teams to keep projects organized, compliant, and on schedule.

This position is primarily assigned to the Contents Department. Due to the dynamic nature of restoration operations, team members may be cross-train and may assist other departments, including Water Mitigation, based on workload, staffing needs, training, and business demands, as determined by the company.

Key Responsibilities

• Maintain up-to-date and accurate job information within the company CRM
• Monitor active jobs and ensure documentation, notes, and photos are current
• Upload and organize job details, photos, and reports using CRM and Google Sheets
• Assist with on-site job tasks and support lead technicians as needed
• Document job progress using a phone or tablet
• Follow established workflows and company procedures to ensure consistency and accuracy
• Collaborate with field and office teams to support efficient project completion
• Pack, wrap, inventory, and label customer contents for transport and storage
• Move furniture, boxes, and household items safely and efficiently
• Assist with load-out and pack-back of contents at job sites
• Maintain cleanliness and organization of storage areas and contents warehouse
• Follow proper handling procedures to protect customer property
• Communicate professionally with teammates and customers
• Perform other duties as assigned to support restoration and contents operations

Cross Department Support Duties

• Follow company policies to maintain safety, quality, and a professional image
• Drive a company vehicle to and from job sites while following all state traffic laws and company policies
• Assist with water mitigation activities, including removal of damaged materials and site drying procedures.
• Handle air movers, dehumidifiers, and HEPA air scrubbers to restore damaged property

Qualifications

• High school diploma or equivalent required
• Previous experience working in a CRM or job tracking system preferred
• Basic proficiency with Google Sheets, Google Docs, and Trello or similar tools
• Strong attention to detail and organizational skills
• Teachable and open to learning new processes
• Reliable, punctual, and comfortable working under direction
• Customer service or restoration industry experience preferred
• Valid driver's license preferred

Physical Requirements

• Ability to lift and carry up to 50 pounds regularly
• Frequent bending, kneeling, climbing stairs, and moving furniture or boxes
• Work in residential and commercial job sites, warehouses, and storage environments
• Use of PPE and exposure to water-damaged or restoration environments
• Weekly compensation
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Commission opportunities
• Company vehicle when applicable
• Company cell phone
• Paid time off and holidays
• Life insurance
• Certification and training support

Employment Disclaimer

Employment with Serclean is at-will and may be ended at any time by either the employee or employer, with or without cause or notice. This job description outlines general responsibilities and may not include all duties.

Serclean is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any status protected by federal, state, or local law.

To learn more about our company, visit https://serclean.com/.