Hybrid Contents & Mitigation Technician

HighGround; Daphne (AL); Hybrid; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Commission opportunities

Company vehicle when applicable

Company cell phone

Paid time off and holidays

Life insurance

Certification and training support

Job summary

Serclean is seeking a Hybrid Contents / Mitigation Technician to support restoration projects through contents handling, packing, inventory, and on-site tasks. You will document progress with mobile tools and coordinate with field and office teams to keep projects organized and compliant.

The role blends physical work with technology-based documentation, with potential cross-training to Water Mitigation as workload requires. Strong organizational skills and reliability are essential.

Qualifications

• High school diploma or equivalent.
• Experience with a CRM or job tracking system preferred.
• Basic proficiency with Google Sheets, Google Docs, and Trello.
• Strong attention to detail and organizational skills.
• Teachable and open to learning new processes.
• Reliable, punctual, and able to work under direction.
• Customer service or restoration industry experience preferred.
• Valid driver’s license preferred.

Responsibilities

• Maintain up-to-date and accurate job information within the company CRM.
• Monitor active jobs and ensure documentation, notes, and photos are current.
• Upload and organize job details, photos, and reports using CRM and Google Sheets.
• Assist with on-site job tasks and support lead technicians as needed.
• Document job progress using a phone or tablet.
• Follow established workflows and company procedures to ensure consistency and accuracy.
• Collaborate with field and office teams to support efficient project completion.
• Pack, wrap, inventory, and label customer contents for transport and storage.
• Move furniture, boxes, and household items safely and efficiently.
• Assist with load-out and pack-back of contents at job sites.
• Maintain cleanliness and organization of storage areas and contents warehouse.
• Follow proper handling procedures to protect customer property.
• Communicate professionally with teammates and customers.
• Perform other duties as assigned to support restoration and contents operations.
• Follow company policies to maintain safety, quality, and a professional image.
• Drive a company vehicle to and from job sites while following all state traffic laws and company policies.
• Assist with water mitigation activities, including removal of damaged materials and site drying procedures.
• Handle air movers, dehumidifiers, and HEPA air scrubbers to restore damaged property.

Skills

CRM usage

Google Sheets

Trello

Attention to detail

Customer service

Education

High school diploma

Tools

Google Docs

Job description

Serclean is seeking a Hybrid Contents / Mitigation Technician to support restoration projects through contents handling, packing, inventory, and on-site tasks. You will document progress with mobile tools and coordinate with field and office teams to keep projects organized and compliant.

The role blends physical work with technology-based documentation, with potential cross-training to Water Mitigation as workload requires. Strong organizational skills and reliability are essential.