Hybrid Community Advocate & Housing Resources Navigator

The Legal Aid Society of Rochester; City of Rochester (NY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Hybrid schedule

Paid lunch hour

Health & dental insurance

Vacation 15 days

Sick leave 96 hours

Personal time 48 hours

Public holidays 14

Internet stipend

401(k) match

Professional development

Job summary

The Legal Aid Society of Rochester is seeking a Community Advocate to support clients facing housing, public benefits, and other basic needs barriers within the Basic Needs Team. You will conduct intake, provide referrals and navigation, and maintain ongoing client communication to support progress toward goals.

You will build relationships with community partners, document services accurately, and help ensure confidential handling of client information while contributing to program requirements

Qualifications

• Associate’s degree in Human Services, Public Health, or related field required; Bachelor’s degree preferred.
• Experience with case management, advocacy, community outreach, housing navigation, or related human services support preferred.
• Experience working with diverse and underserved populations preferred.

Responsibilities

• Conduct intake assessments to identify client needs related to housing, public benefits, basic needs, and community resources.
• Provide information, referrals, advocacy, and resource navigation support based on identified needs.
• Maintain ongoing contact with clients to monitor progress, address barriers, and support engagement with services and community resources.
• Build and maintain effective working relationships with community agencies, service providers, care managers, landlords, property managers, and other community partners.
• Represent the organization at community meetings, outreach events, collaborative workgroups, and other external activities to promote program visibility and strengthen community partnerships.
• Open files for new referrals and enter, maintain, and update client information in required databases and case-management systems accurately and confidentially.
• Assist team members with preparing documents and other materials for clients.
• Prepare written correspondence, reports, case notes, and other documentation in accordance with program, organizational, and regulatory requirements.
• Maintain accurate, complete, and timely client records and ensure files comply with applicable privacy, confidentiality, and data security requirements.
• Utilize Microsoft Office applications, including Word, Excel, and Outlook, to prepare reports, track client information, communicate with clients and staff, and maintain organized records.
• Maintain consistent and effective communication with clients, staff, community partners, and other stakeholders regarding client needs, services, activities, and outcomes.
• Communicate information clearly and accurately and ensure appropriate follow-up regarding the status and outcomes of assigned responsibilities.

Skills

Case management

Advocacy

Community outreach

Housing navigation

Public benefits knowledge

Confidentiality

Documentation

Communication skills

Trauma-informed care

Time management

Education

Associate’s degree in Human Services or related field

Tools

Microsoft Office

Case-management systems

Job description

The Legal Aid Society of Rochester is seeking a Community Advocate to support clients facing housing, public benefits, and other basic needs barriers within the Basic Needs Team. You will conduct intake, provide referrals and navigation, and maintain ongoing client communication to support progress toward goals.

You will build relationships with community partners, document services accurately, and help ensure confidential handling of client information while contributing to program requirements