Hybrid Communications & Training Support Specialist

Commonwealth of VA Careers; Richmond (VA); Hybrid; USD 34,000 - 37,000; Part time

Benefits offered by this job

Hybrid work arrangement

Flexible hours (up to 29/wk)

Job summary

Virginia Commonwealth University (VCU) seeks a Communications and Assistance Specialist for the VALRC within the School of Education. The role provides front-line customer service via phone, email, and social media and supports online training events.

The position is virtual with occasional in-person meetings, offers up to 29 hours per week, and is Hybrid. Ideal candidates have strong communication, organization, and tech skills, including Wordpress and LMS platforms.

Qualifications

• Superior customer support skills.
• Excellent written and oral communication.
• Strong organizational skills with ability to function independently.
• Familiarity with Wordpress, learning management systems, and collaborative tools.

Responsibilities

• Provide high-quality customer service through phone and email.
• Serve as the primary contact for VALRC lines and the general email.
• Organize informal weekly communications reports for the VALRC team.
• Maintain Provider Directories on valrc.org and gedva.com.
• Support registration and evaluation processes for online courses and trainings.
• Assist in planning in-person events and logistics.
• Attend regular VALRC team check-ins and meetings as required.

Skills

Customer service

Written communication

Oral communication

Organizational skills

Tech literacy

Education

Postsecondary degree

Tools

WordPress

Learning Management Systems

Email systems

Collaborative documents

Job description

Virginia Commonwealth University (VCU) seeks a Communications and Assistance Specialist for the VALRC within the School of Education. The role provides front-line customer service via phone, email, and social media and supports online training events.

The position is virtual with occasional in-person meetings, offers up to 29 hours per week, and is Hybrid. Ideal candidates have strong communication, organization, and tech skills, including Wordpress and LMS platforms.