Hybrid Commissions Service Associate

Advisor Group

Oakdale (MN)

Hybrid

USD 45,000 - 50,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Paid time away

Volunteer days

Job summary

Osaic is hiring a full-time, non-exempt Customer Service Representative to support Advisors with commissions, service inquiries, and processing tasks. The role requires 1–2 years in customer service and strong Microsoft Office and Salesforce skills.

The team operates on a hybrid schedule with in-office presence at hub locations and potential overtime. You will interact with Advisors and their staff, educating on self-service tools and ensuring accurate processing of commission-related

Qualifications

1–2 years of customer service or contact center experience.
Proficiency with Microsoft Word, Excel, Internet Explorer, Outlook, and Teams.
Excellent communication & organizational skills.
Strong customer focus and attention to detail.
Ability to work independently and meet deadlines.
Must be able to learn quickly and navigate multiple systems.

Responsibilities

Independently handle simple and complex customer service inquiries via phone, email, and support center (Salesforce).
Support Advisors with commission-related questions and process transactions.
Build relationships with Advisors and staff.
Educate Advisors on online tools and resources to support self-service.
Investigate and resolve commission-related issues; research discrepancies.
Meet or exceed quality and productivity standards; collaborate with internal teams as needed.