Hybrid Advisor Compensation Services Specialist

Osaic; Oakdale (MN); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Paid time away

Volunteer days

Job summary

Osaic is seeking a Customer Service Advisor Compensation Service Representative at Oakdale and La Vista hubs. This hybrid role requires four in-office days weekly.

You will support Advisors with commissions, customer service, and processing, collaborating across the organization to ensure best-in-class service and timely issue resolution.

Education: high school diploma or GED. Requirements: 1–2 years customer service; strong communication and MS Office proficiency.

Qualifications

• 1–2 years of customer service or contact center experience.
• Proficiency with Microsoft Word, Excel, Outlook, and Teams.
• Excellent communication and organizational skills.
• Strong customer focus and attention to detail.

Responsibilities

• Independently manage both simple and complex customer service inquiries via phone, email, and support center, supporting Advisors with commission-related questions.
• Build and maintain strong working relationships with Advisors and their administrative staff.
• Educate Advisors on available online tools and resources to support self-service.
• Lead or collaborate with team members to identify, investigate, and resolve commission-related issues.
• Conduct research and resolve discrepancies, partnering with internal business units and external product sponsors as needed.
• Consistently meet established quality and productivity standards.
• Occasionally process commission transactions from third-party entities.
• All other duties as assigned.

Skills

customer service

communication

organization

problem solving

teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Teams

Job description

Osaic is seeking a Customer Service Advisor Compensation Service Representative at Oakdale and La Vista hubs. This hybrid role requires four in-office days weekly.

You will support Advisors with commissions, customer service, and processing, collaborating across the organization to ensure best-in-class service and timely issue resolution.

Education: high school diploma or GED. Requirements: 1–2 years customer service; strong communication and MS Office proficiency.