Advisor Compensation Service Representative

Advisor Group Inc.; La Vista (NE); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Paid time away

Volunteer days

Job summary

Osaic's La Vista hub is seeking a Customer Service opportunity in Financial Services to support advisors on commissions and service tasks. This full-time role involves handling inquiries by phone, email, and the Salesforce support center, ensuring accurate processing and timely responses.

Candidates should have a high school diploma or GED and 1–2 years of customer service experience, plus proficiency with Word, Excel, Outlook, and Teams.

Qualifications

• 1–2 years of customer service or contact center experience.
• Proficiency with MS Word, Excel, Outlook and Teams.
• Strong communication, organizational skills and attention to detail.

Responsibilities

• Independently manage customer service inquiries via phone, email, and the support center (Salesforce).
• Support Advisors with commission-related questions and processes.
• Build and maintain relationships with Advisors and their staff.
• Educate Advisors on online tools and self-service resources.
• Investigate and resolve commission-related issues in collaboration with teams.
• Ensure quality and productivity standards are met and deadlines are respected.
• Occasionally process commission transactions from third parties.

Skills

Customer Service

Microsoft Word

Microsoft Excel

Outlook

Teams

Communication skills

Education

High School Diploma or GED

Tools

Salesforce

Job description

Osaic Careers Customer Service Opportunity in Financial Services Advisor Compensation Service Representative

Location(s): La Vista:12325 Port Grace Blvd, La Vista, NE 68128 Oakdale: 7755 3rd St. N, Oakdale, MN 55128

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.

Role Type: Full-time, Non-Exempt

Salary: $45,000-$50,000 per year + annual performance-based bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic’s total compensation package.

• Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more.

To view more details of what you can look forward to, visit our careers page: https://osaic.com/careers.

Summary

As a member of our Commissions Service team, you will support our advisors and your team members in all aspects of commissions, customer service, and processing. You will collaborate with direct team members and team members throughout the organization. Your contributions will ensure that our Financial Professionals get best-in-class service in every interaction with Osaic. We are looking for a driven and motivated individual to join our Commissions Service team. A successful candidate will be able to learn quickly, retain knowledge, multi-task, and have a strong customer service focus. Our team works Monday through Friday schedules, and these positions are eligible for overtime.

Education Requirements

High school diploma or equivalent (GED) is required.

Responsibilities

• Independently manage both simple and complex customer service inquiries via phone, email, and support center (salesforce), supporting Advisors with commission-related questions.
• Build and maintain strong working relationships with Advisors and their administrative staff.
• Educate Advisors on available online tools and resources to support self-service.
• Lead or collaborate with team members to identify, investigate, and resolve commission-related issues.
• Conduct research and resolve discrepancies, partnering with internal business units and external product sponsors as needed.
• Consistently meet established quality and productivity standards.
• Occasionally process commission transactions from third-party entities.
• All other duties as assigned.

Basic Requirements

• 1 – 2 years of customer service or contact center experience.
• Proficiency at Microsoft Word, Excel, Internet Explorer, Outlook, and Teams.
• Excellent communication & organizational skills.
• Quick learner with basic technical skills to efficiently navigate through various systems.
• STRONG customer focus orientation.
• High attention to detail, analytical mindset, and problem- solving skills.
• Be able to work independently and maintain elevated levels of quality.
• Self-motivated individual capable of meeting departmental expectations and deadlines.
• Ability to participate and contribute to a team environment.

Preferred Requirements

• 2+ years' of customer service experience or contact center experience.
• Advanced skills in Microsoft Excel.
• Commissions’ experience in financial services operations or broker-dealer setting.