Hybrid Commercial Operations Coordinator

D.S. & DURGA; New York (NY); On-site; USD 39,000 - 43,000; Full time

Job summary

D.S. & Durga, a Brooklyn fragrance house, seeks a Commercial Operations Coordinator to act as the operational hub for North America Wholesale, International and Retail. You will support orders, launches, customer data, and reporting while evolving with a new ERP system and automation tools to enable commercial teams.

The role emphasizes proactive problem solving, cross‑functional collaboration, and continuous process improvement across channels in a fast-paced environment.

Qualifications

• 0-3 years of experience in commercial operations, sales operations, wholesale, retail operations, customer service, supply chain or a related field.
• Recent graduates with strong relevant internship experience are encouraged to apply.
• Highly organized with exceptional attention to detail.
• Strong written and verbal communication skills.
• Comfortable managing multiple priorities and stakeholders in a fast‑paced environment.
• Strong analytical and problem‑solving skills.
• Experience within beauty, fragrance, fashion, consumer goods or retail is preferred but not required.
• Entrepreneurial mindset and willingness to operate hands-on within a growing organization.

Responsibilities

• Support end-to-end order management across Wholesale, International and Retail channels.
• Process manual sales orders and manage order exceptions that require intervention.
• Review incoming orders for pricing, availability, allocation and SKU discrepancies and coordinate resolution with Commercial and Operations teams.
• Maintain accurate customer, pricing, product and account information across relevant systems.
• Support new account setup and onboarding in partnership with Commercial, Finance and Operations.
• Maintain visibility across open orders, backorders, allocations and shipment status.
• Partner with Logistics and warehouse teams to ensure accurate and timely order fulfillment.
• Support resolution of chargebacks, invoice discrepancies and other account-related operational issues.
• Support launch readiness across North America Wholesale, International and Retail.
• Coordinate samples, testers, GWPs, POSM, sales materials and other commercial tools required for launches and retailer/distributor activations.
• Maintain current linesheets, assortments, price lists and product information.
• Coordinate distribution of commercial toolkits and materials to internal teams, retailers and distributors.
• Support buyer meetings, market appointments, retail events and other commercial initiatives as required.
• Partner with GTM, Marketing and Creative teams to ensure Commercial teams receive required launch materials on time.
• Maintain regular reporting across open orders, backorders, fill rate, inventory availability and account performance.
• Support development and maintenance of Commercial dashboards using Business Central, Jet Reporting, Power BI and other reporting tools.
• Produce recurring sell‑in reports by customer, item, region and channel.
• Identify operational trends, recurring issues and opportunities for improvement.
• Support Commercial leaders with ad hoc analysis and reporting required for business reviews and planning.
• Serve as a key operational point of contact for Commercial teams across North America Wholesale, International and Retail.
• Respond to retailer and distributor questions regarding order status, product availability, shipments, invoices and product information.
• Ensure customers are proactively informed of delays, allocation constraints or other issues affecting fulfillment.
• Partner closely with the Commercial Director, North America Wholesale; International Sales Director; and Director of Retail Stores to support the operational needs of their respective channels.
• Maintain strong cross‑functional relationships with Operations, Logistics, Finance, Marketing and Creative teams.
• Become a highly capable user of Microsoft Dynamics 365 Business Central and related Commercial systems.
• Support the expansion of EDI usage at the company by partnering with retailers and distributors to scope and prioritize new connections
• Support the continued evolution of automated order flows through NuOrderand future system integrations.
• Identify opportunities to eliminate manual work, improve data accuracy and streamline Commercial workflows.
• Help document processes, SOPs and operating standards as systems and responsibilities evolve.
• Participate in ERP testing, system improvements and future Commercial technology projects.
• Act as a champion for disciplined system usage and data integrity across the Commercial organization.

Skills

Communication

Attention to Detail

Analytical Skills

Problem Solving

Planning and Organization

Teamwork and Collaboration

Use of Technology

Job Knowledge

Education

Recent graduates encouraged

Tools

Excel

Microsoft Dynamics 365 Business Central

NetSuite

Job description

D.S. & Durga, a Brooklyn fragrance house, seeks a Commercial Operations Coordinator to act as the operational hub for North America Wholesale, International and Retail. You will support orders, launches, customer data, and reporting while evolving with a new ERP system and automation tools to enable commercial teams.

The role emphasizes proactive problem solving, cross‑functional collaboration, and continuous process improvement across channels in a fast-paced environment.