Fragrance Commercial Operations Lead

R/GA; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

The Commercial Operations Coordinator role at D.S. & Durga serves as the operational hub supporting the brand across North America Wholesale, International and Retail.

The position ensures orders, launches, customer data, and reporting workflows are accurate and efficient as the company implements a new ERP system and increases automation with sales tools like NuOrder. This early-career professional should be highly organized, proactive and analytically minded, comfortable working across

Qualifications

• The candidate should be highly organized, proactive, and analytically minded, with a problem-solving orientation and comfort working cross-functionally.

Responsibilities

• Support end-to-end order management across Wholesale, International and Retail channels.
• Process manual sales orders and manage order exceptions that require intervention.
• Review incoming orders for pricing, availability, allocation and SKU discrepancies and coordinate resolution with Commercial and Operations teams.
• Maintain accurate customer, pricing, product and account information across relevant systems.
• Support new account setup and onboarding in partnership with Commercial, Finance and Operations.
• Maintain visibility across open orders, backorders, allocations and shipment status.
• Partner with Logistics and warehouse teams to ensure accurate and timely order fulfillment.
• Support resolution of chargebacks, invoice discrepancies and other account-related operational issues.
• Coordinate launch readiness across North America Wholesale, International and Retail.
• Maintain current linesheets, assortments, price lists and product information.
• Coordinate distribution of commercial toolkits and materials to internal teams, retailers and distributors.
• Support buyer meetings, market appointments, retail events and other commercial initiatives as required.
• Partner with GTM, Marketing and Creative teams to ensure Commercial teams receive required launch materials on time.
• Maintain regular reporting across open orders, backorders, fill rate, inventory availability and account performance.
• Support development and maintenance of Commercial dashboards using Business Central, Jet Reporting, Power BI and other reporting tools.
• Produce recurring sell-in reports by customer, item, region and channel.
• Identify operational trends, recurring issues and opportunities for improvement.
• Support Commercial leaders with ad hoc analysis and reporting required for business reviews and planning.
• Serve as a key operational point of contact for Commercial teams across North America Wholesale, International and Retail.
• Respond to retailer and distributor questions regarding order status, product availability, shipments and invoices.
• Ensure customers are informed of delays, allocation constraints or other issues affecting fulfillment.
• Partner with the Commercial Director, North America Wholesale; International Sales Director; and Director of Retail Stores to support operational needs.
• Maintain cross-functional relationships with Operations, Logistics, Finance, Marketing and Creative teams.
• Become a highly capable user of Microsoft Dynamics 365 Business Central and related Commercial systems.
• Support expanding EDI usage at the company by partnering with retailers and distributors to scope and prioritize new connections.
• Support the evolution of automated order flows through NuOrder and future system integrations.
• Identify opportunities to eliminate manual work, improve data accuracy and streamline workflows.
• Help document processes, SOPs and operating standards as systems and responsibilities evolve.
• Participate in ERP testing, system improvements and future Commercial technology projects.
• Act as a champion for disciplined system usage and data integrity across the Commercial organization.

Job description

The Commercial Operations Coordinator role at D.S. & Durga serves as the operational hub supporting the brand across North America Wholesale, International and Retail.

The position ensures orders, launches, customer data, and reporting workflows are accurate and efficient as the company implements a new ERP system and increases automation with sales tools like NuOrder. This early-career professional should be highly organized, proactive and analytically minded, comfortable working across