Hybrid Commercial Client Success Leader

KeyBank

Brooklyn (OH)

Hybrid

USD 80,000 - 150,000

Full time

9 days ago

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Job summary

KeyBank Commercial Onboarding and Servicing is seeking a high-performing Commercial Client Success Team Lead (CSTL) to coach a servicing team and drive premium client experiences in the Middle Market segment.

The CSTL will align servicing strategy with Sales Leaders, manage client requests, and mitigate risk while supporting cross-functional partners. Occasional travel to meetings and events is required, with hours 8–5 EST.

Qualifications

Bachelor's degree or related experience required.
Strong understanding of commercial lending concepts and banking processes.
Experience coaching and developing staff; supervisory experience preferred.
Knowledge of loan and deposit documentation and treasury management is a plus.
Familiarity with BSA/AML compliance and regulatory requirements.

Responsibilities

Lead a relationship officer and client manager team.
Direct regional service organization with strategic guidance and process improvements.
Achieve OKR, scorecard and KPI targets.
Collaborate with cross-functional teams to improve service delivery and asset quality.
Oversee treasury servicing, deposit openings, and loan/document maintenance for market teams.
Ensure team performance and client satisfaction; resolve escalated issues with Sales Leaders.